In today’s fast paced digital environment, customer expectations are at an all-time high. Customers demand seamless and consistent journeys across all channels, advanced personalization, fast issue resolution, and humanlike support for self-service experiences. According to PwC study (Experience is everything: Here’s how to get it right), one in three consumers say they will walk away...Read More
The traditional ways of working have been disrupted. Today’s business and IT leaders are not only coming to grips with a hybrid work environment, evolving customer expectations, and an utter lack of resources. They’re also trying to keep pace with rapid developments in AI and the largely unrealized benefits it promises. That’s why WebexOne was...Read More
We’re honored that CRN has awarded Webex Customer Experience Essentials with a 2024 Tech Innovator Award. The solution was recognized as a winner in the Unified Communications and Collaboration – SMB category. Webex Customer Experience Essentials provides businesses with a simple and cost-effective customer experience solution. It delivers an essential selection of contact center tools...Read More
In today’s rapidly evolving digital landscape, where customer expectations are higher than ever, innovation isn’t just a luxury – it’s a necessity! Recent research from Webex revealed that 95% of contact center leaders believe AI is critical for their strategy to enhance customer experiences. Here at Webex Contact Center by Cisco, we’ve been helping customers...Read More
In today’s fast-paced work environment, finding the right tools to host seamless and engaging events can be challenging. Whether you are managing in-person, hybrid, or virtual events, the need for a flexible and intuitive platform is crucial. At Webex, we understand this need and are dedicated to offering solutions that allow users to seamlessly connect,...Read More
Our purpose at Cisco is to power an inclusive future for all. Within our devices business, we drive toward this purpose by building products that eliminate distance between dispersed teams – we call this distance zero – making it feel like you’re in the room together, wherever you are in the world. It’s a concept...Read More
Collaboration technologies have changed the way that customers interact with many companies, and financial services are no exception to this change. Customers expect simple and boosted digital experiences for loans, banking, credit cards, and customer service. Collaboration tools allow businesses to deliver the impeccable customer services their clients expect without comprising on critical concerns like...Read More
In the new blog series, we will talk about how actual audio and video data is sent from sender to receiver across real-world networks. This initial blog entry will focus on the protocol and the format of the packets, while the next two entries will cover how these packets are sent, and then how they...Read More
We are proud to share that the Cisco Webex Contact Center has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service Applications Software 2024 Vendor Assessment (doc #US52302923, June 2024) report. The IDC MarketScape IDC’s report evaluated 12 worldwide providers. The report noted, “Midmarket organizations will find the breadth of capabilities in Webex...Read More
Webex Hologram, the industry’s first photorealistic 3D collaboration solution for enterprise customers, was recognized as the Best Collaboration Tool at the AWE USA 2024 conference Auggie Awards ceremony on June 19. The conference, held this year in Long Beach, Calif., and hosted by Augmented World Expo (AWE), is among the largest XR industry events in...Read More
