At events like Cisco Live 2025, the latest Cisco and Webex technologies are showcases throughout – from keynote highlights, to in-depth demos on the World of Solutions show floor. This year, Webex Customer Experience Solutions showed up in full force, demonstrating the value of our portfolio of Webex Contact Center, Webex AI Agent and Proactive...Read More
We are honored to have received a Customers’ Choice distinction for June 2025 in the Unified Communications as a Service on Gartner® Peer Insights based on reviews submitted for Webex Suite! This distinction is a recognition of vendors in this market based on feedback and ratings from 152 verified end users of our product as...Read More
Even the most advanced technology can only deliver its full potential if it’s not only intuitive to use but also easy to deploy and manage. At Cisco, we believe that meeting room collaboration solutions should be driven by the same principle. However, conference room complexity has long been a barrier to innovation. We set out...Read More
The future of work and collaboration is being reimagined faster than ever, driven by the transformative power of AI, hybrid work models, and changing customer expectations. For business and IT leaders, staying ahead of the curve isn’t just an advantage—it’s a necessity. That’s where WebexOne 2025 comes in. This year’s premier event is packed with...Read More
Last week at Customer Contact Week (CCW) 2025 in Las Vegas, Webex Customer Experience (CX) took the opportunity to showcase how AI is transforming experiences and redefining the future of customer service and contact center operations. Webex Customer Experience solutions leverage AI as a foundation to ensure organizations can deliver the vision of customer experience...Read More
At Cisco Live 2025, we announced a series of powerful enhancements to Webex Control Hub—all designed to make managing collaboration environments smarter, more scalable, and more intuitive. From AI-driven insights and expanded role-based access control to advanced troubleshooting, and device management, these new capabilities help IT teams reduce complexity, accelerate deployment, and deliver a more...Read More
It’s that time of year again! WebexOne 2025 is just around the corner — and this year’s event features our biggest, most comprehensive Webex Academy Technical Training Program yet! Building on incredible feedback from past attendees, we’ve expanded the program with more labs, more classes, and even more ways to learn, connect, and grow. Now...Read More
Cloud calling offers IT leaders a compelling opportunity: scalable infrastructure, improved agility, reduced total cost of ownership, and seamless integration with modern collaboration tools and AI-powered services. But the path to the cloud isn’t without challenges. It can be complex, costly and risky – especially when switching calling plan connectivity providers. To enable our customers...Read More
As one of the UK’s leading financial services companies, Novuna serves over one million individuals and businesses. It offers a wide range of services to customers, including personal loans, vehicle solutions, business finance, business cash flow, consumer finance, and personal finance. The company is also a wholly owned subsidiary of Mitsubishi HC Capital Inc.—one of...Read More
For BankVic, providing seamless, empathetic support for its members is not just a business requirement—it’s a commitment to the community. Serving police officers, emergency services, and healthcare workers, the customer-owned bank faces the unique challenge of supporting frontline workers—often experiencing high-stakes situations daily. The bank’s transition to Webex Contact Center has transformed how it delivers...Read More
