AI is at an inflection point. Organizations are no longer just experimenting with AI; they are actively deploying it to drive real business outcomes. While some organizations are seeing tangible benefits, others are still facing challenges in navigating the complexities of AI implementation and adoption. The difference? Leaders in CX are approaching AI technology with...Read More
AI is Transforming Employee Experience—And We are Just Getting Started The workplace is undergoing a significant transformation unlike anything we have seen before. AI is ushering in a new era of productivity, where technology does not just support work—it actively enhances it. From intelligent automation to AI-driven insights, businesses are experiencing new levels of efficiency,...Read More
At Cisco Live Amsterdam, we’re excited to bring new innovations to the Webex Customer Experience portfolio, along with the general availability of the Cisco AI Assistant for Webex Contact Center. Today, it’s paramount to create exceptional experiences that make your customers feel valued in every interaction, every time. We have all had poor experiences that...Read More
Customer experience (CX) is evolving rapidly, and businesses that fail to keep up risk losing customers to more innovative competitors. In a recent study, Metrigy and Webex surveyed hundreds of CX professionals in Europe and found a widening customer satisfaction gap between CX leaders — who embrace AI and digital transformation — and CX laggards,...Read More
Cisco Live 2025 EMEA kicks off this week in the canal-lined streets of Amsterdam, where we’ll come together to expand our horizons, develop a vision, foster community, share experiences, and immerse ourselves in the next wave of Cisco’s transformative technologies. To celebrate this event, we’re spotlighting three EMEA customers who are transforming employee and customer...Read More
AI is no longer a distant future—it’s here, reshaping industries at a pace we never anticipated. Last month, an exclusive group of the world’s most influential leaders in AI, business, and academia gathered at the Cisco AI Summit to explore the opportunities, challenges, and future implications of this transformation. CEOs and executives from Cisco, Goldman...Read More
It’s been amazing seeing all these leaders take the time to share actionable insights to help us move forward into the future with strategic gusto.Read More
… as is evident here: https://blogs.cisco.com/collaboration/expansion-in-times-of-adversity-using-telepresence-robots-to-boost-real-estate-salesRead More
