Cisco Webex News

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Refine your Workflow with Powerful Webex Partner Integrations

Last week, Orlando was teeming with Webex partners, customers, and IT pros from across different industries at Enterprise Connect 2024. Each event unveils new advancements in communications and collaboration, solidifies customer and peer connections on the show floors, and inspires the crowd with visionary keynotes from experts like Javed Khan, Senior VP and GM of...
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Webex Suite: The ultimate workplace tool for collaborating and connecting

Thousands are attending Enterprise Connect 2024 this week in Orlando to witness the latest innovations across AI, collaboration, and customer experience. For Webex, this week is packed with exciting launches, informative sessions, and interactive demos. Let’s see how these innovations can unlock new experiences for you to collaborate and elevate teamwork across the globe. AI...
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More than a desk phone | The new Desk Phone 9800 Series

I joined the Calling team at Cisco, it’s hard to believe 18 years ago, working on connecting mobile phones to our calling platform. At that time, many articles were saying “The desk phone is dead.” Fast forward 8 years, I moved to the phones team focused on adding features to integrate mobile phones and desk...
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Webex AI Codec: Delivering Next-level Audio Experiences with AI/ML

Despite advances in audio and networking technology, choppy audio remains one of the biggest challenges for meeting participants. Unclear audio derails conversations and frustrates participants. Arguably, audio is the most important component of a video conference. At Webex, we have been hard at work to solve this problem and recently introduced the Webex AI Codec,...
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Global Hybrid Work Study | Employee Insights, In-Office Challenges, and the Role of AI

Table of Contents: Global Hybrid Work Study Results Employers & employees are ready to return to the office – so what’s the problem? An AI Assistant that works for you At Enterprise Connect 2024, we unveiled the results of our global hybrid work study, which paints a picture of employee and employer sentiment around return...
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Introducing the Webex app for Ford and Lincoln’s new in-vehicle digital experience

Staying connected is paramount to making hybrid work, work. Today’s hybrid workers need to seamlessly navigate between their homes, offices, or the places in between, leveraging an array of mobile devices like smartphones, tablets, or wearables. With many options available, connectivity is easy, while collaboration on the go requires more than just an internet connection....
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The Webex Advantage: Navigating Customer Experience in the Age of AI

The contact center as a service (CCaaS) industry is going through a profound change. Brands are now racing to keep pace with their customers’ demands for quick resolution to issues and easier ways to engage. Automation and AI are supposed to help, but in this new world of AI, it’s important not to lose sight...
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How Webex customers leverage Cisco AI Assistant to transform hybrid work and CX

Table of Contents: AI Assistant that works for today’s hybrid teams Transform agent and customer experience with AI Assistant Unlocking enhanced hybrid work and customer experience with Cisco AI Assistant Enterprise Connect takes place this week in Orlando, Florida! We’re looking forward to connecting with Cisco customers and partners and sharing how Webex by Cisco...
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Experience Matters: The Role of AI for Customer and Employee Experiences

Table of Contents: Customer Experiences Employee Experiences IT Experiences Fostering Human Connections in an AI-driven World We are in the middle of a major technological transformation that promises to change how we work and collaborate. We’re already seeing the benefits that AI can bring, but in an AI-first world, human interactions – experiences – matter...
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The new workplace: powered by AI and Collaboration Devices

Table of Contents: Distance Zero: Transforming the Conference Room Integrated, AI-Powered Devices Introducing Board Pro G2 The challenge of open desk spaces in a hybrid office Cisco’s innovative solution: Cisco Desk Phone 9800 Series Scalability, Management and Interoperability Work is not where you go, it’s what you do. In today’s hybrid work revolution, ‘where we...
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