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Real-Time Media | The Fundamentals of Audio  

In this 2nd blog of the Real-Time Media Primer series, we’ll share some basics on audio in real-time conferencing. Audio is an analog phenomenon, but when recording it we need to translate it into a digital approximation. When doing so, there are two key values, the sampling rate and the bit depth. The sampling rate...
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Webex Recognized for Excellence in Contact Center, AI Innovation and CPaaS

Webex is a dynamic technology platform that has revolutionized the way we work, communicate, and collaborate—and one of the few vendors that offers unified communications as a service (UCaaS), contact center as a service (CCaaS) platforms and communication platform as a service (CPaaS) at enterprise-level scale. Today’s world is one where the physical and the...
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Real-Time Media | An Introduction to Challenges for Video Conferencing

Welcome to the Real-Time Media blog series. In this ongoing series, we aim to deliver comprehensive and insightful primers on diverse technical subjects pertaining to real-time media, particularly within collaborative tools like Webex. The first three blogs will provide a comprehensive, yet accessible, perspective on essential media principles pertaining to real-time collaboration. These foundational insights...
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Webex Suite: Maximize Productivity and Teamwork with Webex Messaging

In my last blog, I shared 5 ways to have more effective and productive meetings, but what happens after the meeting ends? That is when real collaboration and teamwork starts to get the project across the finish line. No matter if you are working from the office with your colleagues or collaborating remotely at home...
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Key Insights on SMB for Cisco’s Managed Service Provider Partners

Cisco publishes “How SMBs Choose Cloud-Based Collaboration Partners and Technologies” by Forrester Consulting Our managed service provider partners are instrumental in connecting small and medium business owners (SMB) with transformative cloud-based calling and collaboration capabilities. That’s why we recently commissioned Forrester Consulting to study the SMB market to gather key insights on buyer needs and...
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How AI is shaping the future of contact center operations

“Meet the New Boss, Same as the Old Boss” At the end of “Won’t Get Fooled Again” from the 1971 album, “Who’s Next”, Pete Townshend penned an epic line that is firmly embedded in modern lexicon – “Meet the New Boss, Same as the Old Boss”. Word is Townshend came up with this line at...
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The AI-Powered Webex Suite | Built for any industry and workstyle

In today’s hybrid work, having a robust collaboration solution at home, office, or on the go is no longer a nice to have, it’s a must. The Webex Suite was designed to redefine how we connect, collaborate, and engage in any environment. It offers eight powerful workflows out of the box to help navigate today’s...
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Webex Integration Partners embrace the power of AI at Cisco Live Amsterdam

The atmosphere was electric at the Cisco Live event in Amsterdam this month, fueled by an all-time record attendance of over 16,000 participants from 99 countries. Of course, Webex Integration Partners were there in force, working the floor and running demos as they connected with customers, Cisco leaders, and friends old and new. The event...
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Cloud Calling Simplified with the New Webex Calling Adoption Guidebook

The cloud has transformed how we work, and phone calls are no exception. Seamlessly integrating cloud-based solutions is pivotal for business success in today’s fast-paced digital landscape. Many businesses seek hands-on support to fully adopt the technology. At Webex, we understand the importance of providing users with the necessary support, enabling them with the proper...
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How Webex supports virtual care around the world

The healthcare industry faced significant challenges in recent years, many of which stemmed from the global health crisis. From securing patient data to delivering enhanced patient experiences, healthcare organizations have leaned into the power of technology to help them deliver safe, secure, and effective healthcare experiences. In the American Medical Association’s (AMA) 2022 survey results,...
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