In today’s hyperconnected world, customer conversations are more than just exchanges of information. They are rich with context, emotion, and insight. Every question asked, every pause, and every unexpected turn in a conversation offers a clue about what customers need and how well teams are prepared to deliver it. AI has transformed the way we...Read More
Orange Business is the Orange Group entity dedicated to businesses and organizations, and is now a global provider of integrated digital services and IT solutions for businesses across all industries. Its offerings include secure network infrastructure, cloud services, and cybersecurity solutions, all designed to support a worldwide target audience. With a legacy rooted in telecommunications,...Read More
Cisco has been recognized for the third year in a row in the 2025 Gartner® Magic Quadrant for CPaaS. Learn how Cisco has been evaluated for Webex Connect. The CPaaS (Communications Platform as a Service) market remains bullish, continuing to grow and evolve rapidly. The growth in the market being driven by the demand for...Read More
Imagine this: you’re dialing into a crucial meeting. On your screen is a sea of faces spanning a long conference table. At the end of the table facing the camera sits one individual – perhaps the leader, the key decision-maker, or the presenter. They’re small, a bit blurry, and their expressions are hard to decipher....Read More
Cisco Systems is excited to announce we are the ONLY collaboration vendor to have been recognized as a Customers’ Choice vendor for 2025 in three distinct markets on Gartner® Peer Insights: Contact Center as a Service, Unified Communications as a Service, and Meeting Solutions, based on reviews of Webex Contact Center and Webex Suite for...Read More
In the previous blogs in this series, we looked at what RTCP is and its key standard messages as defined in RFC 3550. In this final series entry we will look at how applications can send their own proprietary RTCP messages, and some widely supported RTCP extensions. Application-Defined (APP) Application-Defined packets are designed for proprietary and...Read More
Unified Communications as a Service (UCaaS) is now the communications model of choice for organizations around the world. Webex Calling is a trusted leader in the UCaaS market, serving over 18 million users across 190+ markets, and recognized for its enterprise-grade reliability, security, and continuous innovation. As organizations look to modernize their calling infrastructure, many...Read More
At Cisco, I’m proud to be part of a team committed to creating solutions for every type of worker—across any workstyle, on any device. Central to this mission is designing experiences that are inclusive and accessible, ensuring everyone—not just the majority—can benefit fully from our technology. As a reflection of this mission, I’m excited to...Read More
Webex Contact Center introduces a refreshed interface with a clean, modern design aimed at improving usability while setting the stage for future innovations. Empowering Agents and Supervisors for Success Contact center agents and supervisors handle high volumes of complex customer interactions. To deliver exceptional service, they need quick access to information and tools that enable...Read More
Today’s customers engage with brands differently than ever before. They expect seamless, personalized experiences across every digital channel — chat, social media, SMS, email, and yes, even the traditional phone call. But if they do pick up the phone to call your customer service team, they expect more than just polite service. They expect you...Read More
