Customer expectations have been steadily rising over the past decade—and it’s a trend that’s not slowing down. In fact, 99% of consumers deemed customer service as an important determinant in their choice of companies to buy from, with 74% rating it as “very important or essential”. (The Futurum Group) Great CX influences loyalty, revenue, and...Read More
Tired of fumbling with cables and adapters every time you want to share your screen in a meeting? Imagine walking into any meeting space and instantly projecting your content with just a few clicks, no wires attached. This is the power of Miracast, and it’s transforming collaboration on Cisco devices. What is Miracast? Your Wireless...Read More
Customer service is integral to the success of any organization. Making a good product or providing a useful service is basically the bare minimum for success. Without effective customer service, a business with the best products in its field would still probably struggle. Understanding the level of customer service a business provides, as well as...Read More
When it comes to understanding your contact center conversations, Webex WFO gives you powerful analytics tools designed to fit any team. Ready to take your analytics to the next level? Enterprise Analytics builds on everything in Analytics & Transcription, adding a robust layer of AI to unlock even deeper insights and automation. Let’s break down...Read More
The customer experience, or CX, is the total sum of someone’s interactions with an organization across the customer journey—and how those interactions make that person feel. CX relates to, affects, and is affected by similar concepts, such as customer satisfaction, customer retention, customer loyalty, and customer effort. For example, if a consumer enjoys a positive...Read More
In today’s fast-paced world, connecting with your customers effectively is more crucial than ever. Whether it’s for sales, support, or important notifications, reaching the right person at the right time can make all the difference. That’s where Webex Campaign Management for Webex Contact Center, now generally available, comes in. This native outbound dialer is purpose-built...Read More
When you’re running a contact center, the right tools aren’t just helpful—they’re essential. Webex Workforce Optimization (WFO) is here to make workforce management (WFM) and quality management (QM) simple, efficient, and scalable, no matter your team’s size or goals. Whether you’re just getting started or ready for advanced features, Webex WFO has a solution for...Read More
The field of neural speech and audio coding has witnessed an explosive growth, marking a paradigm shift from traditional signal processing approaches. Recent models have achieved unprecedented compression, delivering intelligible speech at bitrates often below 1 kbps. However, most of these cutting-edge systems grapple with high computational complexity and considerable latency. This often renders them...Read More
The field of neural speech and audio coding has witnessed an explosive growth, marking a paradigm shift from traditional signal processing approaches. Recent models have achieved unprecedented compression, delivering intelligible speech at bitrates often below 1 kbps. However, most of these cutting-edge systems grapple with high computational complexity and considerable latency. This often renders them...Read More
In today’s AI-powered, experience-driven marketplace, staying ahead of the curve means more than keeping up with technology—it means understanding how to apply it to drive real business outcomes. For CX leaders, WebexOne 2025 offers a front-row seat to the future of customer experience. With hands-on technical training, breakout sessions led by industry leaders, and a...Read More
