For more than three decades, our team has been at the forefront of collaboration, pioneering innovations that remove the impact of distance and transform how work gets done. We’ve consistently pushed boundaries, from the early days of telepresence to, most recently, simplifying the deployment of state-of-the-art conference rooms with just one click. And while we’re...Read More
I still remember the first time I felt the acceleration of an electric vehicle—the instantaneous surge of power was exhilarating. At Cisco, we’re experiencing that same sense of momentum and velocity in our cloud contact center business. The speed of innovation and adoption has been remarkable, and it’s exciting to reflect on the journey—from where...Read More
WebexOne 2025 is right around the corner, and we’re excited to share that virtual registration is now open! Whether you’re a business leader, IT decision-maker, HR professional, developer, or simply curious about the future of AI-powered customer and employee experiences, you can join us online for free. From September 30 – October 1, 2025, the...Read More
In November 2023, Cisco IT set out to modernize communications for more than 84,000 users across 300+ locations in 80+ countries. To accomplish this, the team undertook a migration from Cisco Unified Communications Manager (UCM) to the cloud with Webex Calling, simplifying administration, reducing costs, and delivering a modern calling experience for every Cisco employee....Read More
Customer expectations are evolving faster than ever. Technologies like artificial intelligence (AI) and chatbots are changing how customers interact with brands, and expectations for personalized, seamless experiences are now the norm. What was considered an exceptional interaction yesterday might feel outdated tomorrow. If your business isn’t consistently tracking and understanding these shifts, you risk falling...Read More
Connecting Generations and Shaping the Future of Business Communication Twenty-five years ago, Cisco took a bold step into the future of workplace communication—and changed the way the world connects. Since the early days of Voice over IP (VoIP), Cisco IP Phones have become a cornerstone of modern business communication. They’ve been used by leading organizations...Read More
As we gear up for WebexOne on September 30 – October 1 in San Diego, I’m thrilled to share what makes this year’s event truly special for our partner community. Partners have become the driving force behind WebexOne’s energy and innovation, making it the must-attend collaboration event for our partner ecosystem. A Fully Dedicated Partner...Read More
What does great customer experience (CX) really look like? And how can businesses use real-world examples to transform ordinary interactions into loyalty-building moments? In this blog, we’ve collected 10 of the best customer experience examples to show you what good, bad, and exceptional CX looks like in practice—plus how you can apply those lessons to...Read More
The annual Webex Customer Awards at WebexOne is one of the most exciting times of the year. It’s when we come together to celebrate our customers and their remarkable achievements! We are delighted to announce the distinguished finalists for the fourth annual Webex Customer Awards. These awards honor the visionaries who are transforming events, collaboration,...Read More
In today’s hybrid and remote-first workplace, online meetings have replaced the traditional conference room. Brainstorming, client presentations, training, and daily team updates all take place virtually. This shift has allowed organizations to become more flexible, but it has also introduced a new challenge: unwanted background noise. Everyone has experienced it — the clatter of a...Read More
