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Part 2: India contact centers ready themselves for a surge in demand in the age of hybrid work

In India, Business Process Outsourcing (BPO) is one of the fastest-growing segments. Like any other industry, the BPO sector has been hugely affected by the pandemic but also shown extraordinary resilience during this time. In this 2-part blog series, Jamie Romanin shares his perspectives on the unique opportunity presented to the India BPO sector through innovation...
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What’s new in RoomOS – November

This month we are releasing two new features. One is to alert you that your network connection problems might be causing issues on your meeting video and audio, and the other is about creating custom functionalities for your devices using Webex Assistant skills! Bad network quality indicator “Your video stream is breaking up there!” Sound...
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What’s new in Webex: November 2021

There is a lot of gratitude here at Webex as we build on the momentum of all the innovation announcements at WebexOne. If you didn’t get a chance to attend, you can still catch the replays here. This month we are bringing to you more exciting capabilities to power your hybrid workspaces, workforce, workflows, platform,...
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Group creativity and collaboration: An interview with Dr. R. Keith Sawyer

With the 2007 publication of Group Genius: The Creative Power of Collaboration, Dr. R. Keith Sawyer put forth the notion that collaboration drives innovation. It was a radical claim at the time, one that stood in sharp relief next to the still widely accepted individualist perception that innovation arises from that rarest of unicorns: the...
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Collaboration without compromise: Real-time data loss prevention (DLP) for Webex messages and files

Contributors Reuvain Aarons, Director of Sales at AGAT Software Didi Atallah, Marketing Manager at AGAT Software Data loss is a big concern for organizations Today’s workforce is more distributed than ever. The ways that employees collaborate with each other and with customers and partners continue to increase. According to Metrigy, just 20% of companies now...
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Part 1: India contact centers ready themselves for a surge in demand in the age of hybrid work

In India, Business Process Outsourcing (BPO) is one of the fastest-growing segments. Like any other industry, the BPO sector has been hugely affected by the pandemic but also shown extraordinary resilience during this time.  In this 2-part blog series, Jamie Romanin shares his perspectives on the unique opportunity presented to the India BPO sector through innovation...
Read More

India contact centers ready themselves for a surge in demand in the age of hybrid work

In India, Business Process Outsourcing (BPO) is one of the fastest-growing segments. Like any other industry, the BPO sector has been hugely affected by the pandemic but also shown extraordinary resilience during this time.  In this 2-part blog series, Jamie Romanin shares his perspectives on the unique opportunity presented to the India BPO sector through innovation...
Read More

Team collaboration in 2022: Why it’s important and 4 ways to improve it

Collaboration has always been foundational to a team’s success. But now that we’ve entered the era of hybrid work, there are new obstacles to consider when it comes to team collaboration. It’s one of the biggest challenges facing organizations today. But it’s not only a question of technology. Sure, solving audio problems and troubleshooting network...
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Announcing the 2021 Webex Customer award winners

One of the best parts of our WebexOne 2021 conference was the participation from our customers – 30 customers joined us to tell their innovation stories that happen with Webex! As you’ve surely seen, Webex customers understand the importance of empowering inclusive collaboration and embracing hybrid work as they continue to deliver incredible customer experiences....
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Redesigning room collaboration with Webex Board Pro

Work has changed. People are hesitant to go back to the office or have long business trips for short meetings. Most meetings are expected to involve remote participants as people have realized that they can reach the whole world with video collaboration. To have meaningful collaboration, distributed teams need to capture and share ideas on...
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