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What’s next for AI? 8 Bold Predictions from the Cisco AI Summit.

AI is no longer a distant future—it’s here, reshaping industries at a pace we never anticipated. Last month, an exclusive group of the world’s most influential leaders in AI, business, and academia gathered at the Cisco AI Summit to explore the opportunities, challenges, and future implications of this transformation. CEOs and executives from Cisco, Goldman...
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The AI productivity tools shaping 2025.

Artificial intelligence is no longer a futuristic concept—it’s a core part of how businesses operate today. From automating tedious tasks to enhancing decision-making, AI productivity tools have become essential for teams looking to work smarter, not harder. As we move through 2025, the landscape of AI-powered solutions continues to evolve, offering new ways to streamline...
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Celebrating CX trailblazers: Meet the 2024 Webex Customer Award …

WebexOne 2024 in Fort Lauderdale was a grand celebration of bold ideas, significant victories, and bright outcomes. A key highlight was honoring 18 standout Webex Customer Award winners who have elevated innovation to new heights. As we transition into 2025, let’s take a moment to applaud their inspiring achievements and the transformative experiences they have...
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Unlocking the power of virtual agent technology for your contact …

While human interaction is still an important part of any contact center operation, machine learning tech—like generative AI, conversational AI, virtual agents, intelligent chatbots, and other tools—has become increasingly popular and capable. Here, we discuss virtual agents in a contact center setting, including what they are, what they can do, and how you can streamline...
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Webex Sets the Standard in 2025: Achieving Top Webinar Software …

We are delighted to share that G2.com selected Webex Events & Webinars as the number one best webinar software for 2025, ahead of Livestorm, Zoom Events and Webinars, Zoho Meeting, and other vendors. G2 is a leading platform for business software reviews. G2.com selected Webex Events and Webinars as their number one webinar software for...
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How AI-powered digital whiteboarding uplifts creative collaboration.

Whiteboarding is key to the creative process. The whiteboard in question can be literal, the kind you use dry-erase markers on, a blackboard, a sheet of paper, or a digital, online whiteboard. Whatever blank canvas you use to write and draw your ideas, the idea behind whiteboarding is the same. It’s a brainstorming session. It’s...
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Cisco elevates employee and customer experiences in the …

I’m excited to announce that we’ve expanded the presence of Webex Calling and Webex Contact Center in the Sub-Saharan Africa region with the launch of a new media point of presence (PoP) in Cape Town, South Africa. Delivered in partnership with Amazon Web Services, this launch underscores Cisco’s ongoing commitment to Sub-Saharan Africa – one of...
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Four predictions for customer experience in 2025

Get ahead of these critical trends—and deliver exceptional CX in the coming year. As customer experience leaders make plans for 2025, it’s important to anticipate what’s around the corner and assess how future developments might impact customer experience (CX) strategy and execution. For many organizations, delivering outstanding CX remains a difficult challenge; a recent global...
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Webex Suite earns the 2025 PCMag Editor’s Choice Award for Best …

Last week, PCMag published their latest reviews on best Video Conferencing Software 2025 and we’re excited to share that Webex was rated Outstanding, as a State of the Art Video Conferencing Platform and received the PCMag’s Editor’s Choice Award. Webex was selected as a top-quality collaboration platform for its intuitive interface, powerful AI innovations such...
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How agent assist technology can enhance customer satisfaction.

Few other business-oriented, customer-facing jobs are as high-volume and, at times, high-stress as contact centers. Customers from all over call or message for help; some are angry, and all want answers quickly. Today, providing fast, accurate, and friendly customer support is essential for success, but it can also put a lot of pressure on your...
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