Last week at Customer Contact Week (CCW) 2025 in Las Vegas, Webex Customer Experience (CX) took the opportunity to showcase how AI is transforming experiences and redefining the future of customer service and contact center operations. Webex Customer Experience solutions leverage AI as a foundation to ensure organizations can deliver the vision of customer experience...Read More
At Cisco Live 2025, we announced a series of powerful enhancements to Webex Control Hub—all designed to make managing collaboration environments smarter, more scalable, and more intuitive. From AI-driven insights and expanded role-based access control to advanced troubleshooting, and device management, these new capabilities help IT teams reduce complexity, accelerate deployment, and deliver a more...Read More
It’s that time of year again! WebexOne 2025 is just around the corner — and this year’s event features our biggest, most comprehensive Webex Academy Technical Training Program yet! Building on incredible feedback from past attendees, we’ve expanded the program with more labs, more classes, and even more ways to learn, connect, and grow. Now...Read More
Cloud calling offers IT leaders a compelling opportunity: scalable infrastructure, improved agility, reduced total cost of ownership, and seamless integration with modern collaboration tools and AI-powered services. But the path to the cloud isn’t without challenges. It can be complex, costly and risky – especially when switching calling plan connectivity providers. To enable our customers...Read More
As one of the UK’s leading financial services companies, Novuna serves over one million individuals and businesses. It offers a wide range of services to customers, including personal loans, vehicle solutions, business finance, business cash flow, consumer finance, and personal finance. The company is also a wholly owned subsidiary of Mitsubishi HC Capital Inc.—one of...Read More
For BankVic, providing seamless, empathetic support for its members is not just a business requirement—it’s a commitment to the community. Serving police officers, emergency services, and healthcare workers, the customer-owned bank faces the unique challenge of supporting frontline workers—often experiencing high-stakes situations daily. The bank’s transition to Webex Contact Center has transformed how it delivers...Read More
Cisco Live San Diego brought together over 20,000 attendees to explore the latest advancements in technology through in-depth sessions, immersive demos, and the dynamic World of Solutions. A key highlight of the event was the continued momentum and innovation of Webex Calling, underscoring our leadership in enterprise communications. With more than 18 million users across...Read More
Today, the pace of change is accelerating faster than ever, driven by new expectations and endless possibilities. At Cisco, we see this as an opportunity to redefine what’s possible in the workplace. We’re shaping the future of work with intelligent, resilient, and human-centered solutions built for today—and tomorrow. What’s New for Workplaces: Intelligent, Resilient, and...Read More
In the fast-paced world of customer experience, the stakes have never been higher. Customers are tired of repeating themselves, waiting endlessly, and navigating frustrating barriers just to be heard. Customers expect more – more personalization, more responsiveness, more understanding – and they expect it all delivered seamlessly, where they are, across any channel. The Webex...Read More
Lessons and best practices from Webex customers on how to leverage AI to elevate customer and employee experiences. At Webex, we’re committed to helping organizations deliver exceptional experiences—for both their customers and employees. We believe AI is more than just a tool; it’s a game-changer. But unlocking its true potential requires shared learning, thoughtful strategy,...Read More
