Creating and delivering remarkable customer experiences (CX) with consistency is crucial to fostering strong relationships in today’s market, though many organizations struggle to keep pace with rising demands. Many of us know the frustration of reaching a dead end in customer service, with no option to reach an actual human representative. Traditional, rigid chatbots often...Read More
In the previous blogs we introduced the RTP format and how these packets are sent across real-world networks. However, when they are received it is not as simple as just feeding them into an appropriate decoder. In this blog entry, we will examine some key ways in which transmission can disorder packets, and some preprocessing...Read More
Local and regional branch offices are the frontline of your business and the face of your brand in the community. These offices face a unique challenge: they must quickly resolve customer issues and build strong relationships—all without dedicated contact center staff or tools. To redefine this experience, I’m excited to unveil Webex Calling Customer Assist....Read More
Without question, the contact center has become an integral part of the modern business. It’s where brands manage the customer experience—and through that, it’s how they compete in an increasingly consumer-first marketplace. Therefore, contact center technology is key to making the most of every customer interaction. The only problem? Not all contact center solutions are...Read More
In the world of music, “The Wrecking Crew” was an ensemble of talented yet uncredited musicians who shaped countless hits from the 1960s to the early 1970s. Despite their anonymity, their influence was immense, transforming the soundscape of popular music. Today, AI is positioned to have a similar transformative impact on the enterprise contact center,...Read More
AI is no longer a futuristic concept – it’s a game changer for businesses today. As businesses increasingly embrace AI, the results are clear: AI-driven solutions are transforming customer and employee experiences with faster service, improved collaboration, optimized workflows, and reduced costs. In a recent customer survey, Webex sought to understand how AI is reshaping...Read More
For more than a decade, the rhythm of how we work together has been the same: call, message, meet. This paradigm, a product of the convergence of workloads over IP, worked well for us—but also plateaued. We’ve had years of adding choices, channels, and devices, yet the underlying experience has been the same. The question...Read More
We’ve all been there in one way or another—the struggle to find an available space, double-booked rooms, workspaces occupied by ‘ghost’ meetings, and clunky room calendars. Fortunately, smart workplace technology comes to the rescue to make these workplace frustrations a thing of the past. The combined deployment of Cisco Room Navigator touch panels, the Cisco...Read More
Iberdrola is a Spanish energy global leader in renewable energies that has existed for over 180 years and focuses its efforts on providing renewable power to populations in numerous countries, spanning Europe as well as North and South America, Australia, Asia. The company employs over 40,000 people, with a push underway to hire 10,000 more....Read More
We came together at WebexOne 2024 in Fort Lauderdale to celebrate the achievements of 62 exceptional Webex Customer Award finalists and 18 winners, recognized for their unparallelled contributions to innovation. We’d like to take a moment to celebrate the achievements of five winners who are using Cisco devices and the Webex Suite to reimagine the...Read More
