I am pleased to announce that Cisco has been named to the Gartner Magic Quadrant for Contact Center as a Service (CCaaS). You can request a copy of the full report here. Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all the ways customers want to...Read More
Since 2021, Synergy SKY has been a Webex SolutionsPlus and Select developer partner. With the increasing number of meeting platforms, the need for interoperability and cooperation between them is paramount. Synergy SKY helps customers get more out of their Cisco devices by connecting them to any meeting platform. What is the Synergy SKY solution? Synergy...Read More
Registration for WebexOne 2023 is officially open! Born as a digital customer conference in 2020, this year marks our first-ever in-person event, and we’re thrilled to bring together customers face to face in Anaheim, California. The two-day event will give you a glimpse into a future powered by AI—one in which the possibilities of what...Read More
We have exciting news to share with you! Nominations are now OPEN for our 2nd annual Webex Champion Awards, happening at WebexOne 2023 on October 24-26 in Anaheim, California! We can’t wait to celebrate our incredible customers who have reimagined collaboration, customer experience, workspaces, security, and more with Webex tools! We’ve got 13 award categories...Read More
Earlier this year, Webex Calling launched a new data center in Brazil to service the South American market. This local PoP (Point of Presence) provides enhanced call quality and reduced latency for Webex Calling customers in the region. We’ve also expanded our PSTN options in the Americas with our Cloud Connect for Webex Calling program....Read More
As someone with a first-hand view of the incredible work being done at Webex by Cisco, it’s easy for me to get excited about the bold innovations and features across our portfolio. When industry leaders in collaboration technology like UC Today also recognize the value and strength of our products and services, it heightens my...Read More
At Cisco, we take privacy and security seriously. So seriously that the Court of Justice of the European Union (CJEU) itself has been relying on Webex by Cisco to host hybrid meetings and hearings, trusting Webex to process and store personal and highly sensitive court data, securely. Now, we are proud to share that on...Read More
In the days before websites and smartphones, standout customer service was all about connecting through conversation. Whether we were speaking to a store assistant, a healthcare provider, or a bank teller, they’d pick up on our behavioral and conversational cues and shape their responses to our wants and needs. What’s more, they’d effortlessly pick up...Read More
Over the past few years, enterprise event technology has evolved from a nice-to-have solution for streaming events to a must-have tool for creating engagement-rich hybrid experiences. In addition, the rise of digitized events allowed organizers to capture deeper audience insights, facilitate more meaningful connections, and reach larger audiences than ever before. Even outside of work,...Read More
Hybrid work is here to stay. In order to really make hybrid work a success, optimizing workspaces for instantaneous collaboration is essential. That’s why Webex is making any shared workspace a collaborative environment that connects people with the touch of a button. Webex Meetings is now included on shared Cisco collaboration devices – no additional...Read More
