As one of the UK’s leading financial services companies, Novuna serves over one million individuals and businesses. It offers a wide range of services to customers, including personal loans, vehicle solutions, business finance, business cash flow, consumer finance, and personal finance. The company is also a wholly owned subsidiary of Mitsubishi HC Capital Inc.—one of...Read More
For BankVic, providing seamless, empathetic support for its members is not just a business requirement—it’s a commitment to the community. Serving police officers, emergency services, and healthcare workers, the customer-owned bank faces the unique challenge of supporting frontline workers—often experiencing high-stakes situations daily. The bank’s transition to Webex Contact Center has transformed how it delivers...Read More
Cisco Live San Diego brought together over 20,000 attendees to explore the latest advancements in technology through in-depth sessions, immersive demos, and the dynamic World of Solutions. A key highlight of the event was the continued momentum and innovation of Webex Calling, underscoring our leadership in enterprise communications. With more than 18 million users across...Read More
Today, the pace of change is accelerating faster than ever, driven by new expectations and endless possibilities. At Cisco, we see this as an opportunity to redefine what’s possible in the workplace. We’re shaping the future of work with intelligent, resilient, and human-centered solutions built for today—and tomorrow. What’s New for Workplaces: Intelligent, Resilient, and...Read More
In the fast-paced world of customer experience, the stakes have never been higher. Customers are tired of repeating themselves, waiting endlessly, and navigating frustrating barriers just to be heard. Customers expect more – more personalization, more responsiveness, more understanding – and they expect it all delivered seamlessly, where they are, across any channel. The Webex...Read More
Lessons and best practices from Webex customers on how to leverage AI to elevate customer and employee experiences. At Webex, we’re committed to helping organizations deliver exceptional experiences—for both their customers and employees. We believe AI is more than just a tool; it’s a game-changer. But unlocking its true potential requires shared learning, thoughtful strategy,...Read More
In the last blog (link) we introduced RTCP, its common header format, and the Sender Report. In this blog we will examine the corresponding Receiver Report (RR), which is used to provide information about media received by the RR sender, as well as SDES, which among other things is key to stream synchronization. Receiver Report...Read More
The future of employee & customer experience is AI-first. Are you ready to lead the way? At WebexOne 2025, we’re unlocking what’s next—together. This is the event for forward-thinkers, builders, innovators, and leaders who are ready to turn the AI buzz into real, transformative impact. And now’s your chance to get in on AI. Join...Read More
At Cisco, we’re not just rethinking employee experience—we’re redefining it. Not as a product, but as a promise: to make work easier to do, easier to support, and more meaningful for everyone. Because the workplace is not a single place. It’s a dynamic network of people, environments, and technology, all shaped by purpose. We help...Read More
Organizations today are navigating a new customer experience challenge: while technology investments are accelerating, the impact these investments have isn’t always clear. According to a recent global survey of CX leaders conducted by Metrigy, one figure stands out: half of companies say their contact center technology fails to help them deliver the experience they envision....Read More
