Cloud calling is a catalyst for business transformation—enabling unlimited scalability, operational agility, and AI-powered innovation. But for many enterprises, the journey to the cloud comes with a critical concern: the risk of downtime. Calling is mission critical, and even brief disruptions can have outsized business consequences. With over 25 years of experience in enterprise telephony,...Read More
A call center is vital to an organization’s relationship with its customers. For many businesses, it serves as the primary touchpoint for customer interactions. As such, optimizing your call center’s efficiency, accessibility, and reliability is critical to delivering exceptional customer experiences. However, modern customer service extends far beyond traditional phone calls. While the term “call...Read More
In this new blog series, we cover RTCP, the companion protocol to RTP. Each RTP stream should also have a parallel RTCP stream providing information about and control of that stream. Like RTP this is also a packet-based protocol, though its bandwidth tends to be much lower than the corresponding RTP stream, as it is not...Read More
In an era where digital transformation in healthcare is accelerating, ensuring the highest levels of security and privacy has never been more critical. Data security and protection, including the requirement to adhere to stringent compliance are the foundation for safeguarding sensitive communication and information. Here at Webex, we are committed to providing high level of...Read More
Few financial institutions have evolved so mightily as Umpqua Bank. Founded in 1953 with just six employees, the company quickly grew into one of the most prominent banks in the Pacific Northwest. Today, they have over $50 billion in assets and more than 350 locations across seven states, making Umpqua Bank the largest headquartered in the...Read More
Veridian Credit Union, a non-profit financial cooperative, opened its doors in 1939. Since then, a lot has changed—it spans all 50 states, serves over 300,000 members, and has branches in Iowa, Nebraska, and Minnesota. Yet, Veridian’s philosophy remains the same: “People Helping People.” With this guiding principle, the organization’s mission is deeply rooted in delivering...Read More
The “boiling frog” metaphor illustrates how gradual changes can sneak up on us. I truly understood this when my husband returned from a February jiu-jitsu class with a strained back. At first, we treated his injury normally: ice, heat, Tylenol. But quickly, he struggled to bend down for simple tasks like emptying the dish washer....Read More
Hold onto your hats because we’re about to unveil something truly spectacular. The time has come: Nominations for our 4th annual Webex Customer Awards are officially OPEN, and the excitement is building! Last year, we rolled out the red carpet for our customers in a dazzling Oscars-style ceremony. Take a look! If you think last...Read More
Our Commitment to Service Providers At Cisco, we are dedicated to empowering service providers with cutting-edge communication and collaboration solutions that enable the best-in-class Employee Experience and Customer Experience. The large and growing cloud communications market presents significant growth opportunities for Cisco and its partners. This market requires our partners to deliver services with speed,...Read More
For 75 years, Amplifon has been committed to enhancing quality of life through technology and innovation, helping people rediscover the emotions of sound. In 2020, this mission expanded with the Amplifon Foundation—a nonprofit dedicated to fostering social inclusion and improving the lives of those at risk of marginalization. With a particular focus on the elderly,...Read More
