In today’s fast-moving business world, putting customers first is more important than ever. And today’s CX organization leaders are expected to deliver seamless customer experiences while driving operational efficiency and measurable business outcomes. Yet, despite significant investments in contact center tools, many business leaders still find it challenging to identify the real drivers of customer...Read More
In today’s hyper-competitive business environment, customer experience (CX) is a key differentiator for organizations worldwide. Yet, long wait times in contact center queues remain a major source of customer frustration. Hearing “All agents are currently busy” often signals to customers that their time is undervalued, driving increased call abandonment and decreased satisfaction. In an age...Read More
Conagra Brands is one of North America’s leading branded food companies and combines a 100-year history of making quality food with agility and a relentless focus on collaboration and innovation. The company’s portfolio is continuously evolving to satisfy consumers’ ever-changing food preferences with brands like Birds Eye®, Duncan Hines®, Healthy Choice®, Marie Callender’s®, Reddi-wip®, Slim...Read More
At WebexOne San Diego, Cisco announced a major new milestone for customer experience (CX) in India: the expansion of Webex Contact Center services with dedicated local data centers in Mumbai and Chennai. As organizations across India and multinational corporations with a presence in the region accelerate their digital transformation journeys, the need for secure, high-performance,...Read More
At WebexOne 2025 in San Diego last week, Connected Intelligence took center stage—showing how data, AI, and human expertise come together to create seamless, adaptive customer experiences. Across every keynote, demo, and announcement, intelligence wasn’t confined to a single feature or product. It flowed across the entire customer journey—connecting agents, customers, and systems into one...Read More
Every year, WebexOne transforms into a stage for celebration as we honor the outstanding achievements of our Webex Customer Awards finalists and winners with a dazzling ceremony. The 2025 Webex Customer Awards gave us a chance to shine a light on organizations and individuals who are setting new standards for employee and customer experiences with...Read More
Cisco Unified Communications Manager (UCM) is the world’s leading on-premises calling platform, trusted by over 30 million users worldwide. Enterprises across financial services, healthcare, manufacturing, energy, government, and defense count on UCM for its proven reliability, robust security, and stability. Our commitment to UCM innovation remains unwavering, with continuous enhancements that deliver greater flexibility, stronger...Read More
Announcing the WebexOne Partner Award Winners by Category I am excited to celebrate the outstanding partners recognized for their exceptional achievements in driving Webex solutions across various regions and categories. Below are the award categories and the distinguished winners for FY25, highlighting their remarkable contributions and growth. Employee Experience Partner of the Year Recognizes partners...Read More
WebexOne 2025 just wrapped up after four incredible days in San Diego. Attendees joined training sessions, breakout discussions, live demos, and keynotes that gave a glimpse into the future of collaboration and calling. The Calling team unveiled all-new innovations for every deployment model—from new AI-powered capabilities in the cloud, to ongoing innovation on premises, to...Read More
WebexOne 2025 has been a thrilling ride, full of innovation powered by AI. We’ve been honored to host friends from growing partnerships, including NVIDIA– whose AI-engines have been embedded into Cisco Collaboration devices for over a decade. In that decade, we reduced the impact of distance with powerful audio, video, and language AI. We supercharged...Read More
