In today’s fast-evolving workplace, one thing is crystal clear: the future of collaboration is intelligent, intuitive and deeply human. At Cisco, our mission has always been to connect with people—no matter where they are, what language they speak, or how they work. Today, I’m delighted to announce a bold leap forward in that mission: Cisco’s...Read More
Earlier this year, we recognized the incredible achievements of 18 of our innovative Webex Customer Experience customers who are truly reshaping the landscape of CX within their organizations. Their dedication to pushing boundaries and embracing new technologies has set a high bar for excellence. Now, as we continue our journey of celebrating transformation, we’re thrilled...Read More
When you think of a symphony, the magic comes from multiple instruments playing together in harmony, each following their own score. Without focus and coordination, it would be chaos. What makes the difference is the conductor—a single person orchestrating the group to create a magical experience. In today’s fast-paced world of Customer Experience (CX), supervisors are the conductor. They don’t just manage individual...Read More
Cloud calling enables businesses to modernize communications, reduce costs, and unlock the latest AI-powered innovations. Nowhere is this more critical than in India, a key market for calling and contact centers, where local enterprises and multinational organizations are driving rapid transformation. To meet this demand, I’m thrilled to announce that we’ve expanded Webex Calling in India with a fully regulated offer delivered through two local data centers, offering flexible deployment and PSTN...Read More
MedStar Health is a not-for-profit healthcare organization serving patients in the Washington, D.C.–Baltimore, Maryland area. Headquartered in Columbia, MD, the organization oversees 10 hospitals and 500 care sites. With over 30,000 associates and 4,700 affiliated physicians, MedStar’s clinical activity includes primary care, cardiology, oncology services, rehabilitation, neurosciences, orthopedic surgery, women’s services, and emergency/ trauma services,...Read More
Outages happen—even in world-class clouds. Our job isn’t to predict which service might fail next; it’s to ensure customers can always reach agents, no matter what. Webex Contact Center is built to ride through control-plane turbulence (DNS resolution timeouts or increased latencies, instance launch failures, increased network latencies, health-check flaps, etc.) and to degrade gracefully. Resiliency...Read More
Cisco Unified Communications Manager (UCM) is the world’s leading on-premises calling platform, trusted by more than 30 million users across mission-critical industries including finance, healthcare, manufacturing, energy, government, and defense. For over 25 years, UCM has been the foundation of secure and reliable enterprise collaboration, delivering the performance, scalability, and stability that organizations rely on...Read More
Work happens at the desk. Focus, decisions, and follow-through live there every day; and much like the rest of the workplace, AI is making the desk more productive, safe, and connected. At WebexOne, we announced new possibilities for customers through connected intelligence. Meeting-room devices transformed from an in-room conferencing tool to an AI-powered digital workforce....Read More
In an era where digital transformation is paramount, Uniting NSW.ACT, one of Australia’s largest not-for-profit organizations, is taking a monumental leap forward in enhancing its client support services. Webex is thrilled to announce a groundbreaking partnership with Uniting NSW.ACT and their trusted Cisco Partner, Optus, culminating in the official launch of ‘Jeanie,’ an advanced AI...Read More
At WebexOne 2025 in San Diego, a powerful vision emerged as the guiding principle for Cisco’s future in collaboration: Connected Intelligence. This isn’t just a concept; it’s our north star, representing a future where people, platforms, and AI seamlessly link to create communication experiences that are context-aware, adaptive, and profoundly human-centered. This exciting direction underscores...Read More
