Staying connected is paramount to making hybrid work, work. Today’s hybrid workers need to seamlessly navigate between their homes, offices, or the places in between, leveraging an array of mobile devices like smartphones, tablets, or wearables. With many options available, connectivity is easy, while collaboration on the go requires more than just an internet connection....Read More

The contact center as a service (CCaaS) industry is going through a profound change. Brands are now racing to keep pace with their customers’ demands for quick resolution to issues and easier ways to engage. Automation and AI are supposed to help, but in this new world of AI, it’s important not to lose sight...Read More

Table of Contents: Customer Experiences Employee Experiences IT Experiences Fostering Human Connections in an AI-driven World We are in the middle of a major technological transformation that promises to change how we work and collaborate. We’re already seeing the benefits that AI can bring, but in an AI-first world, human interactions – experiences – matter...Read More