März 26, 2024

Global Hybrid Work Study | Employee Insights, In-Office Challenges, and the Role of AI

Table of Contents: Global Hybrid Work Study Results Employers & employees are ready to return to the office – so what’s the problem? An AI Assistant that works for you At Enterprise Connect 2024, we unveiled the results of our global hybrid work study, which paints a picture of employee and employer sentiment around return...
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Introducing the Webex app for Ford and Lincoln’s new in-vehicle digital experience

Staying connected is paramount to making hybrid work, work. Today’s hybrid workers need to seamlessly navigate between their homes, offices, or the places in between, leveraging an array of mobile devices like smartphones, tablets, or wearables. With many options available, connectivity is easy, while collaboration on the go requires more than just an internet connection....
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The Webex Advantage: Navigating Customer Experience in the Age of AI

The contact center as a service (CCaaS) industry is going through a profound change. Brands are now racing to keep pace with their customers’ demands for quick resolution to issues and easier ways to engage. Automation and AI are supposed to help, but in this new world of AI, it’s important not to lose sight...
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How Webex customers leverage Cisco AI Assistant to transform hybrid work and CX

Table of Contents: AI Assistant that works for today’s hybrid teams Transform agent and customer experience with AI Assistant Unlocking enhanced hybrid work and customer experience with Cisco AI Assistant Enterprise Connect takes place this week in Orlando, Florida! We’re looking forward to connecting with Cisco customers and partners and sharing how Webex by Cisco...
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Experience Matters: The Role of AI for Customer and Employee Experiences

Table of Contents: Customer Experiences Employee Experiences IT Experiences Fostering Human Connections in an AI-driven World We are in the middle of a major technological transformation that promises to change how we work and collaborate. We’re already seeing the benefits that AI can bring, but in an AI-first world, human interactions – experiences – matter...
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