Cisco Live San Diego brought together over 20,000 attendees to explore the latest advancements in technology through in-depth sessions, immersive demos, and the dynamic World of Solutions. A key highlight of the event was the continued momentum and innovation of Webex Calling, underscoring our leadership in enterprise communications.
With more than 18 million users across 190+ markets, Webex Calling is trusted by organizations worldwide for its enterprise-grade reliability, flexibility, security, and AI-powered innovations. Backed by a 99.999% SLA, it delivers the performance required for mission-critical communication across any deployment model.
Here’s a closer look at the latest innovations driving the future of Webex Calling.
Smarter customer interactions with Webex Calling
We’re focused on delivering AI-powered innovations that help businesses manage customer interactions more effectively, improve satisfaction, and optimize operations. Here are a few of the exciting announcements we’re excited to share:
AI Receptionist: Your always-on virtual front desk
Introducing AI Receptionist for Webex Calling—an intelligent virtual assistant designed to streamline routine front-desk interactions. It can answer incoming calls, schedule appointments, transfer callers to users or queues, and respond to frequently asked questions, enabling your teams to focus on more complex, high-value customer engagements. AI Receptionist will be available later this year as an add-on to Webex Calling.
Webex Calling Customer Assist innovation
First introduced at Enterprise Connect 2025, Webex Calling Customer Assist is getting even more powerful. Available as a Controlled Release in the first half of calendar 2026, Text Queues will allow agents to interact with customers via text messages from within the Webex app—perfect for sharing links, addresses, meeting invites, and more.
Also coming soon to Webex Calling Customer Assist:
- AI Assistant for Agents: Offers real-time support and insights to enhance agent performance.
- Call Queue Recording: Enables better quality assurance and compliance.
- Click-to-call: Customers can reach your business directly from your website using our powerful SDK—no login, extra licenses, or authentication needed. It’s fast, seamless, and friction-free.
Secure, compliant mobile calling with Webex Go
Mobile communication is essential for modern businesses. To address this need, Webex Go provides secure, compliant, and private mobile calling that supports any workstyle. At Cisco Live, we showed off several key enhancements that further elevate the Webex Go experience.
Webex Go is now included at no additional cost with the Webex Calling Professional license, making it more accessible than ever. Customers also benefit from increased flexibility in wireless connectivity, with the ability to obtain phone numbers and service from our Certified Mobile Calling Providers—a trusted group of thoroughly vetted partners known for delivering enterprise-grade reliability that includes AT&T Business, CallTower, Nuwave, and Pure IP.
We’ve also expanded our global footprint – Webex Go is now available through our Certified Mobile Calling Providers in Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden, and Mexico – complementing our existing availability in the US, UK, and France.
MMS support for Business Texting
Business Texting continues to be one of our most requested features. We’re excited to share that MMS support is coming to Webex Calling in early 2026—enabling users to send and receive images, videos, and other media. Our Certified Calling Providers will also support SMS/MMS for Webex Calling, expanding flexibility for customer communications.
Microsoft Teams Integration
For organizations that use Microsoft Teams for meetings and messaging, Cisco Call for Microsoft Teams ensures they don’t compromise on voice. The integration just got even better with:
- AI-powered voicemail transcription
- An improved seamless single-app experience
- Enhanced notifications via the Cisco Call Bot and sidebar notification badge
- E911 integration
- Easy access to the Calling Dock, Webex Calling Customer Assist, and Webex Attendant Console
With Cisco Call for Microsoft Teams, organizations can deliver a seamless, enterprise-grade calling experience directly within the Teams interface. Powered by Webex Calling, this integration enables users to stay within their familiar collaboration environment while benefiting from the reliability, security, and advanced features of Cisco’s industry-leading calling platform—all without added complexity.
Ongoing innovation on-premise
With over 30 million Cisco Unified Communications Manager (CUCM) users around the world, we’re dedicated to supporting and innovating on-prem deployments. That commitment continues with exciting updates on the way. In the next 12 months, we’ll roll out CUCM 15 SU3 and SU4, which will bring important enhancements—including new Federal certifications and expanded support for Nutanix and NFVIS hypervisors.
We’re also introducing PSTN Trunking, making it easier for CUCM—or any premises-based system—to connect to Webex Calling. This new capability lets businesses tap into Cloud PSTN through our 30+ Certified Calling Providers, helping reduce costs, simplify infrastructure, and increase agility.
And this is just the beginning—more CUCM innovations are on the horizon and will be unveiled at WebexOne 2025, so stay tuned!
Powerful partnerships, powering hybrid work
We’re incredibly grateful for the strong ecosystem of Webex Calling partners we’ve built—each one helping us deliver flexible, reliable solutions tailored to meet the unique needs of our customers around the world. These partnerships are essential to making Webex Calling a success across so many different environments and industries. A special thank you to the partners who joined us at Cisco Live San Diego and continue to play a vital role in driving innovation and delivering customer value.
The trusted leader in enterprise calling
With over 25 years of experience, Cisco is the trusted leader in enterprise calling. Our ongoing innovation across both cloud and on-premises environments delivers mission-critical calling that is reliable, resilient, secure, and powered with AI innovations.
Connect with our sales team to explore the possibilities and register for WebexOne 2025 to discover the next wave of innovation in enterprise calling.
Learn more
AI Receptionist for Webex Calling At-a-glance
Cisco Call for Microsoft Teams At-a-glance
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