We are incredibly excited and proud to announce that Gartner has recognized Cisco as a Leader in the 2025 Gartner Magic Quadrant for our Unified Communications as a Service (UCaaS) offerings for the 7th consecutive year! We believe our positioning is a result of our unwavering vision and proven ability to execute. We are truly honored by this recognition. At our core, Webex has always been about connecting people, tools and devices together so everyone can do the best work. We have been a pioneer in incorporating AI into our collaboration platform since 2015 and have continued to invest in AI for customer experience, employee productivity, audio/video intelligence and management portals.
Our recognition across three Magic Quadrants reports for UCaaS, CCaaS and CPasS, and recently as a Customers’ Choice vendor for 2025 in three distinct markets on Gartner® Peer Insights
: Contact Center as a Service, Unified Communications as a Service, and Meeting Solutions. We believe this is a testament to our team’s hard work, innovation and commitment in providing the best employee and customer experiences.
We believe these three areas are core to our continued acknowledgement:
1. Continued investments in AI across UCaaS, Webex Suite and Control Hub with Connected, Agentic and Secure experiences that are designed to increase employee productivity, reduce context switching while providing ultimate protection against the ever-evolving landscape of AI-powered threats.
Our Assistant has been summarizing meetings, composing messages, translating conversations and so much more across workflows and the entire Webex Ecosystem – from the Webex App to Devices to Contact Center.
The Agentic Autonomy is the powerful engine behind AI Assistant that goes beyond simply connecting tools. It connects people, platforms, and conversations, providing the context and automation that truly matters. It provides AI-Powered Search and Automation across tools such as Glean, Amazon Q index, Salesforce, Jira and Copilot. It is protected by Webex Security, a foundation designed to evolve with our customers. It continuously learns and adapts in real time to defend against new threats.
“The amazing feature of Webex is providing High-Definition Video and Audio conferences globally with clients with an active noise cancellation feature. It also provides audio AI automatic transcription, real-time translation, and gesture recognition. It provides end-to-end encryption capabilities, securing virtual meeting premises, and compliance with global standards such as HIPAA and GDPR.”
2. Delivering highly connected and unified experiences across UCaaS, CaaS, CPaaS and Collaboration Hardware (Devices). This approach delivers more innovative, faster, and more intuitive employee and customer experiences. From automating complex processes and enhancing customer journeys to providing actionable intelligence about Devices or office spaces, our unified innovations such as Cisco AI Assistant work effortlessly across hardware and software to deliver seamless experiences that don’t just help our customers innovate but make their lives and work easier.
3. Webex services are powered by a resilient, enterprise-grade platform that’s built for security, reliability and adaptable to specialized needs—whether that’s data sovereignty, air-gapped environments, or industry-specific compliance. We understand that one size does not fit all, and customers today require flexibility, adaptability with how their collaboration solutions are deployed, and this is where Webex stands apart by being the only solution that can support customers at every stage of deployment – Cloud, Hybrid, or On-prem.
“It is a very convenient & secure platform with multiple functionalities & flexibilities uses for collaboration, conferencing & one to one interaction. I like most that it has end to end encrypted security with multi factor authentication which provide safe & secure platform for organization to interact with confidential data too.”
For organizations operating in highly sensitive and regulated environments, Webex provides maximum data control and compliance with regulatory requirements. With extensive security and privacy for meetings, messaging, events, and file sharing, Webex protects user identifies, content applications and devices with true Zero Trust, End-to-End Encryption, Local ownership of recordings and keys, and meeting and calling survivability options. Webex is purpose-built for organization where confidentiality, securely and compliance are paramount.
Hardware meets software—the most comprehensive portfolio of AI-powered devices
Cisco’s next generation of collaboration devices deliver workplace transformation by making it easy to video-enable every space, embedding AI intelligence into every device, and reimagining shared workspaces with desk reservation and modern hot desking. For more than three decades, our team has been at the forefront of collaboration, pioneering innovations that remove the impact of distance and transform how work gets done.
We’re able to provide AI-driven intelligence inside our Cisco devices because of our visionary NVIDIA partnership. The tight integration of Cisco’s world-class hardware, leading conference room operating system, RoomOS, and NVIDIA’s AI capabilities allows Cisco to deliver the industry’s most capable AI and machine learning platform, enabling 20x the AI capabilities of previous generations.
It comes together in Webex Control Hub for IT
Delivering exceptional user experiences is at the heart of what we do— but IT is the unsung hero who makes all of this possible in the real world. Webex is built to supercharge IT with Control Hub, a single-pane-of-glass experience for managing Suite, Calling, Contact Center, and Collaboration Devices and providing a comprehensive, platform-wide approach to security and sustainability.
In the last year, we’ve added several exciting enhancements to make Webex Control Hub even more powerful, including building customized reports with AI Assistant, Measure usage and adoption of AI with interactive data visualizations, and build custom roles and access across offices and locations.
The power of one Cisco – the AI-powered platform advantage
Cisco has a unique market position. We are the only player with a suite of products backed by a single UI, offering a single meeting, calling, and contact center back end paired with a single app and device front end. We build that on a fabric of AI and on the rest of the Cisco Architecture—manageability, security, routing, and switching. Our offerings exceed UCaaS competitors because they are innovative, intuitive, and simple to use and manage. They are trusted by millions and backed by Cisco’s networking infrastructure and end-to-end security.
The Webex Suite is built on the enterprise-grade, secure Webex platform with pervasive AI-powered features built-in across Meetings, Messaging, Polling, Devices, Contact Center, Control Hub, and more. It also integrates seamlessly with other Cisco solutions, such as Cisco ThousandEyes to gain insights on network usage and availability, Cisco Meraki for wireless switching and security, Cisco Spaces to create smart office spaces with occupancy and environmental data and Splunk for ultimate network visibility. These integrations enable unmatched insights across various network, security, and IoT aspects.
Join us at WebexOne!
While we’re incredibly proud of the innovations and acceleration across the Webex Suite, we’re not slowing down. We’re thrilled to have earned additional recognition from leading analyst firms, solidifying our position as the leader in the devices market—a testament to our integrated software and hardware approach for best employee experience.
Our commitment to delivering innovation and business outcomes remains stronger than ever. Expect even more advancements that improve employee and customer experience, with exciting announcements coming at WebexOne, September 28–October 1.
We’d love for you to join us—register today for WebexOne—and see what’s next for Webex.
In closing, we’re so proud of what we’ve accomplished this year, but none of this is possible without our amazing customers and partners. Our innovation is driven by the needs of our customers, partners, and end users globally and in every industry. We truly owe this success to all of you!
Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Rafael Benitez, Nitin Narang, 22 September 2025
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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