We are honored to have received a Customers’ Choice distinction for June 2025 in the Unified Communications as a Service on Gartner® Peer Insights
based on reviews submitted for Webex Suite! This distinction is a recognition of vendors in this market based on feedback and ratings from 152 verified end users of our product as of June 2025. Overall, Webex Suite reviewers gave us a 4.5 out of 5 overall, and gave us 4.5 or higher ratings in various categories, including product capabilities, deployment, support and sales experience.
Cisco Recognized as 2025 Gartner® Customers’ Choice for UCaaS
Discover why 87% of reviewers as of March 2025—across regions, industries, and businesses of all sizes—would recommend Cisco Systems’ Webex Suite solution to their peers.
Your feedback drives our innovation
We’re proud of the innovations we bring to the market—but even more proud of why we build them: to solve real challenges and create new possibilities for our customers. Read in their own words what our reviewers had to say:
“Webex offers a reliable and secure method for virtual collaboration between myself and my colleagues, its scalable and works for bigger and smaller teams offering features such as breakout rooms, translation and whiteboards enhancing our ability to understand and visualize our ideas.”
“The Cisco team provided excellent setup assistance as well as training for both admins and users. Once everything was rolled out, we have had minimal issues and any questions are promptly answered by knowledgeable technicians.”
“Webex Suite is a unique way of communication. With Webex, users can communicate simply with different kinds of devices (laptop; smartphone). In terms of administration, the interface is intuitive and simple.”
The Future of Employee Experience with Webex Suite
Webex Suite is an all-in-one, AI-powered collaboration suite with 8 powerful workflows enabling employees to connect, collaborate and engage from anywhere, on any device. This distinction is a particularly big deal for everyone at Cisco Systems because it comes from customers — who are the reason we do what we do. The Gartner Peer Insights Customers’ Choice recognizes vendors in this market based on reviews from verified end users of Webex Suite. The Customers’ Choice distinction takes into account both the number of reviews and the overall user ratings. Its our view that Gartner maintains rigorous criteria to ensure fair evaluation and recognize vendors with a high customer satisfaction rate.
Read more reviews for Cisco Systems here.
To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please see the Unified Communications as a Service page on Gartner Peer Insights.
To all of our customers who submitted reviews, thank you! You’re the reason we are here, and your feedback helps us improve our products to fit your needs.
If you have a Cisco Systems story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.
The Gartner Peer Insights Customers’ Choice Badge, Gartner®, and Peer Insights are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer InsightsTM content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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