Cisco expands Webex Contact Center capabilities in India with ...

At WebexOne San Diego, Cisco announced a major new milestone for customer experience (CX) in India: the expansion of Webex Contact Center services with dedicated local data centers in Mumbai and Chennai.

As organizations across India and multinational corporations with a presence in the region accelerate their digital transformation journeys, the need for secure, high-performance, and compliant cloud contact center solutions has never been greater.

This investment underscores Cisco’s commitment to empowering Indian businesses with seamless, intelligent, and locally compliant customer interactions, enabling them to thrive in a hybrid, customer-centric world.

Elevating customer experiences with Webex Contact Center.

Launching in Q2 CY2026, the expanded Webex Contact Center offering will be hosted in Mumbai and designed to meet the specific regulatory and privacy requirements of the Indian market.

This next-generation, AI-powered platform will provide Indian enterprises with advanced capabilities, including intelligent AI agents, seamless digital channel integration, workforce optimization, and robust campaign management tools.

By combining the strengths of AI-powered assistants with human agent expertise, organizations can deliver faster, more personalized, and truly differentiated customer experiences at scale.

Why local infrastructure matters.

With the new data center located in Mumbai, Webex Contact Center will offer Indian organizations the assurance of local data residency, enhanced security, and reduced latency. This local presence supports compliance with India’s telecom regulations and delivers the high performance and reliability that today’s businesses expect. As customer engagement moves increasingly to digital channels, having a secure, local cloud contact center ensures optimal user experiences and the flexibility to adapt quickly to changing business needs.

A commitment to India’s digital growth.

Cisco’s strategic investment in India’s contact center ecosystem reflects our ongoing dedication to supporting the country’s digital growth and innovation. Both Webex Calling and Webex Contact Center are designed to address India’s specific regulatory and privacy needs, providing secure, scalable, and future-ready collaboration solutions. We remain focused on equipping Indian enterprises and multinational organizations with a powerful, AI-driven contact center platform built to drive innovation, foster transformation, and enable exceptional customer experiences in a future-ready, hybrid world.

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