A new year creates anticipation and inspires contemplation. In the final days of 2023, we’re looking back at the most significant innovations, new features, and topics that have made this year a pivotal one—like the tremendous impact of AI on the industry, the convergence of unified communications and contact center, and the importance of interoperability...Read More
2023 has been a year of unprecedented growth and innovation for Webex Calling. We introduced several groundbreaking new features and reached a milestone of powering 13 million users across 140+ markets around the world. We are truly humbled by this milestone and thank you all for your steadfast support. Here’s a recap of the announcements...Read More
Learn why digital-first communication is a must, and how CPaaS makes the shift easy. In a world inundated with options, businesses vie for customer attention and loyalty. Every interaction with a customer is an opportunity to create meaningful, engaging experiences and prevent them from going to a competitor. This means that customer experiences (CX) must...Read More
As we wrap up 2023 and kick off 2024, budgets are top of mind for everyone— from CEOs, CTOs, looking to elevate hybrid work to IT leadership focused on driving quality, performance, efficiency, and cost savings. Businesses now have an option to unify multiple workflows into one powerful collaboration and communication solution instantly realizing value...Read More
We’re back in Melbourne this week where our Webex Integration Partners are enjoying the summer weather while reconnecting with customers, Cisco leaders and industry peers. The event covered the latest Cisco products and innovations, from networking and security to collaboration, sustainability and much more – all designed to power unprecedented business outcomes and build a...Read More
At WebexOne 2023 we lead with the concept of Distance Zero. Distance Zero reduces the impact of distance by bringing the high-quality, rich context that makes in-person interaction so magical into the virtual space. That’s always been our priority here at Cisco, delivering magical experiences through our purpose-built collaboration devices, regardless of distance. The brain...Read More
We’re incredibly proud to announce that we’ve been named a Leader in the 2023 Gartner® Magic Quadrant for Unified Communications as a Service (UCaaS) report 1 for five years in a row. Webex continues to strengthen our leadership position in the market, building on our long-standing experience providing trusted solutions, including: A comprehensive AI-powered UCaaS...Read More
At AWS Re:Invent 2023 AWS launched new capabilities for Amazon Workspaces that will help create synergies for the Webex Suite and Webex Contact Center to continue providing reliable, secure cloud solutions for collaboration and customer experience. Run Webex Contact Center on the new Amazon WorkSpaces Thin Client Webex Contact Center is a cloud-based contact center...Read More
If you were at WebexOne a few weeks ago, you might have been lucky enough to experience a demo of Webex Hologram, which is the industry’s first photorealistic 3D collaboration solution in the hands of enterprise customers. If not, let me fill you in on the latest: The most recent iteration, Webex Hologram 1.0, just...Read More
At WebexOne23 in Anaheim, California, we announced HD Voice, an AI-powered technology that removes background noises and converts narrowband audio to wideband. The result is better audio quality and improved speech intelligibility when receiving calls over the Public Switched Telephone Network (PSTN). In this blog post, we delve into the details of the problem HD...Read More
