At Cisco Live Amsterdam, we’re excited to bring new innovations to the Webex Customer Experience portfolio, along with the general availability of the Cisco AI Assistant for Webex Contact Center. Today, it’s paramount to create exceptional experiences that make your customers feel valued in every interaction, every time. We have all had poor experiences that...Read More
Customer experience (CX) is evolving rapidly, and businesses that fail to keep up risk losing customers to more innovative competitors. In a recent study, Metrigy and Webex surveyed hundreds of CX professionals in Europe and found a widening customer satisfaction gap between CX leaders — who embrace AI and digital transformation — and CX laggards,...Read More
Cisco Live 2025 EMEA kicks off this week in the canal-lined streets of Amsterdam, where we’ll come together to expand our horizons, develop a vision, foster community, share experiences, and immerse ourselves in the next wave of Cisco’s transformative technologies. To celebrate this event, we’re spotlighting three EMEA customers who are transforming employee and customer...Read More
AI is no longer a distant future—it’s here, reshaping industries at a pace we never anticipated. Last month, an exclusive group of the world’s most influential leaders in AI, business, and academia gathered at the Cisco AI Summit to explore the opportunities, challenges, and future implications of this transformation. CEOs and executives from Cisco, Goldman...Read More
It’s been amazing seeing all these leaders take the time to share actionable insights to help us move forward into the future with strategic gusto.Read More
… as is evident here: https://blogs.cisco.com/collaboration/expansion-in-times-of-adversity-using-telepresence-robots-to-boost-real-estate-salesRead More
Great article Soraya. I agree with your thesis. I’ve begun working with several tech companies that are on the road to enabling more social connections between financial services companies, including banks, and their customers and some of the new products being developed are just phenomenal. I recently opened an account at a small regional for...Read More
