Lessons and best practices from Webex customers on how to leverage AI to elevate customer and employee experiences. At Webex, we’re committed to helping organizations deliver exceptional experiences—for both their customers and employees. We believe AI is more than just a tool; it’s a game-changer. But unlocking its true potential requires shared learning, thoughtful strategy,...Read More
In the last blog (link) we introduced RTCP, its common header format, and the Sender Report. In this blog we will examine the corresponding Receiver Report (RR), which is used to provide information about media received by the RR sender, as well as SDES, which among other things is key to stream synchronization. Receiver Report...Read More
The future of employee & customer experience is AI-first. Are you ready to lead the way? At WebexOne 2025, we’re unlocking what’s next—together. This is the event for forward-thinkers, builders, innovators, and leaders who are ready to turn the AI buzz into real, transformative impact. And now’s your chance to get in on AI. Join...Read More
At Cisco, we’re not just rethinking employee experience—we’re redefining it. Not as a product, but as a promise: to make work easier to do, easier to support, and more meaningful for everyone. Because the workplace is not a single place. It’s a dynamic network of people, environments, and technology, all shaped by purpose. We help...Read More
Organizations today are navigating a new customer experience challenge: while technology investments are accelerating, the impact these investments have isn’t always clear. According to a recent global survey of CX leaders conducted by Metrigy, one figure stands out: half of companies say their contact center technology fails to help them deliver the experience they envision....Read More
In the ever-evolving landscape of hybrid work, Cisco continues to lead the way with innovative solutions that enhance productivity and collaboration. Let your device assist you, so you can focus on solving the problem at hand. The latest enhancements to the Cisco AI Assistant on devices introduces two groundbreaking features: Catch Me Up and Action...Read More
Cisco Systems is thrilled to announce that we’ve been named a Customers’ Choice vendor for 2025 in the Contact Center as a Service category on Gartner Peer Insights based on reviews submitted for Webex Contact Center! This distinction is a recognition of vendors in this market based on feedback and ratings from 113 verified end users of...Read More
At Webex, we believe unforgettable customer experiences aren’t just built—they’re designed with intention, powered by innovation, and delivered with empathy. In today’s world of rising expectations, customers want more than support—they want to feel seen, heard, and valued before they even ask. And while this isn’t an easy task, some truly inspiring organizations are absolutely...Read More
In a universe, not so far away, Cisco stands apart. Last month we participated in the very first Omdia Universe: Smart Collaboration Devices study. This new study, led by Prachi Nema – Principal Analyst Unified Communication and Collaboration, Omdia – was a comprehensive evaluation of the major video conferencing and collaboration device manufacturers. We at...Read More
DB SCHENKER is one of the world’s largest logistics service providers, offering services such as land transport, air and ocean freight, and supply chain management. The company has 72,700 employees worldwide. The company operates across 1,850 locations in 140 countries, with 725 warehouses and counting. With its sprawling infrastructure across multiple regions globally, DB SCHENKER...Read More
