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What’s new on Cisco Devices for Microsoft Teams – Spring 2025

Cisco remains committed to providing an exceptional Microsoft Teams experience tailored to every customer’s unique preferences—whether your organization favors the rich Cisco Rooms experience with seamless Video Integration for Microsoft...
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How BBVA embraced hybrid work with Cisco devices

As a leading financial institution with an international remit, BBVA has exacting technology demands. The company employs approximately 6,000 people at its Ciudad BBVA headquarters complex in Madrid, with thousands...
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Announcing the general availability of Webex AI Agent: paving the …

Creating and delivering remarkable customer experiences (CX) with consistency is crucial to fostering strong relationships in today’s market, though many organizations struggle to keep pace with rising demands. Many of...
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RTP Reception: making media look and sound good

In the previous blogs we introduced the RTP format and how these packets are sent across real-world networks. However, when they are received it is not as simple as just...
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Introducing Webex Calling Customer Assist: empower any employee …

Local and regional branch offices are the frontline of your business and the face of your brand in the community. These offices face a unique challenge: they must quickly resolve...
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15 must-have contact center capabilities.

Without question, the contact center has become an integral part of the modern business. It’s where brands manage the customer experience—and through that, it’s how they compete in an increasingly...
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Build Physical Security Superpowers with Smart Bullet Cameras and Multi-Imagers

How is your current physical security deployment doing? We consistently hear about cybersecurity threats looming in our increasingly digital spaces. Yet the breaches happening in our physical spaces—breaches that directly...
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AI: Transforming the Enterprise Contact Center Landscape Like …

In the world of music, “The Wrecking Crew” was an ensemble of talented yet uncredited musicians who shaped countless hits from the 1960s to the early 1970s. Despite their anonymity,...
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Beyond the Hype: How Webex AI is Radically Transforming Customer …

AI is no longer a futuristic concept – it’s a game changer for businesses today. As businesses increasingly embrace AI, the results are clear: AI-driven solutions are transforming customer and...
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The journey to agentic AI: redefining what’s possible for …

For more than a decade, the rhythm of how we work together has been the same: call, message, meet. This paradigm, a product of the convergence of workloads over IP,...
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