The concept of an omnichannel experience is transforming businesses globally. But what exactly does omnichannel customer experience mean for your contact center? Omnichannel customer service is reshaping how companies engage with consumers. Implementing an effective omnichannel strategy requires the right contact center platform to ensure seamless interactions. This guide explores what omnichannel customer experience is,...Read More
Our Distance Zero Journey Takes Another Leap Forward A New Dimension in Collaboration The last month marked a significant milestone in our journey toward Distance Zero as we proudly announce the launch and availability of Cisco Spatial Meetings on Webex for Apple Vision Pro. This groundbreaking solution represents our continued commitment to eliminating the barriers that...Read More
As we exited 2024 and entered 2025, previously established remote and hybrid work models and increasingly common return-to-office strategies all remained in a remarkable state of fluctuation. There are no strong indicators of this changing anytime soon. Each of these employee deployment strategies has its pros and cons. We’ve seen many well-known organizations publicly announce...Read More
Welcome to the forefront of digital innovation, where customer experience (CX) is not just a component of your business strategy but the very heartbeat of success in 2025. As the world becomes increasingly interconnected, businesses must evolve to meet the demands of a digital-first audience. It’s no longer just about having an online presence—it’s about...Read More
In the previous blog we introduced the RTP format. In this blog, we will cover how RTP packets are sent across networks in the real world, and some of the challenges that can follow. RTP Transmission While most internet traffic is TCP-based, real-time media is generally sent over UDP instead. There are some key differences...Read More
This week, our team heads to Las Vegas for the 2025 HIMSS Global Health Conference & Exhibition—a hub for healthcare innovators exploring the latest digital health advancements. At the heart of this innovation is the power of technology to improve patient care, streamline operations, and enhance collaboration across the healthcare ecosystem. That’s why we’re proud...Read More
At Healthcare Information and Management Systems Society (HIMSS) 2025, we’re excited to announce the upcoming beta of Webex Contact Center’s integration with Epic’s industry-leading electronic health record (EHR) software. Developed through the Epic Toolbox program, this new cutting-edge integration equips contact center agents and care providers with Webex’s multi-channel communication platform within Epic Systems (Cheers/Hyperdrive)....Read More
The world of workplace collaboration is evolving rapidly, and today employees work and collaborate across global locations and various devices. Whether connecting in a hybrid environment, remotely or in person, keeping your audience and employees engaged is key to delivering a great experience. According to Metrigy, 75% of organizations use an employee experience platform to...Read More
Call centers have been around since the 1960s and have continued to operate in much the same way. It wasn’t until the introduction of instant messaging and other faster, more convenient means of communication that the call center formula began to move forward. These days, businesses use both call centers and contact centers—but what are...Read More
Cisco Meraki is excited to announce that we have achieved FedRAMP® Moderate and StateRAMP® Moderate Authorization. Built on our reliable and scalable Cisco Meraki cloud networking platform, trusted by 75% of the Fortune 500, our Cisco Meraki for Government solution addresses the unique security and cloud-first needs of government agencies. Sponsored by the Cybersecurity and...Read More
