Gartner predicts that by 2026, 90% of global enterprises will leverage communications platform as a service (CPaaS) as a strategic IT skill set to maintain digital competency, up from 30% in 2022. Driven by rising demand for frictionless customer experiences (CX), Webex Connect, Cisco’s CPaaS solution, enables integration of popular communication channels with back-end business...Read More
Canadians are demanding more from their interactions with businesses that serve them. Across every industry, consumers expect their requests to be handled on the channel of their choice, to be resolved on the first interaction, and a delightful experience while doing so. Many organizations are struggling to deliver on these rising expectations. In a recent...Read More
Webex Rewind is your briefing on everything we’ve launched at Webex in the past month, including exciting features you can start using immediately. In addition to our monthly Webex Rewind highlights video (below), we’re kicking off a monthly blog series to cover additional calling, meetings, devices, contact center, and CPaaS updates for both end users...Read More
In recent years, the financial services industry has undergone many changes, ranging from tumultuous economic conditions to heightened customer expectations. Through all of these changes, customer experience has remained essential to attracting and retaining customers. Customer experience goes beyond improving customers’ perception of a brand and directly impacts revenue. In fact, an improved customer experience...Read More
WebexOne is THE AI event of the year, happening in Anaheim, California, from October 24 to 26. This will be the first-ever WebexOne with an in-person component, and we’ve got a thrilling agenda to celebrate the occasion! This will be Webex by Cisco’s most profound exploration of AI this year, offering a glimpse into its...Read More
Spanning the globe with Webex Integration Partners FY2023 has been a whirlwind of new experiences and connections for our Webex partners. In the last 12 months, we’ve gathered together in great cities on three continents, attracting bustling crowds of Webex partners, customers, and peers excited to transform the way people work and collaborate. From Las...Read More
People don’t want to be forced back into a lousy office. During the last few years, employees learned to use video effectively from home. Now, they expect and demand a better meetings and video experience in the office. If the office doesn’t meet expectations, employees aren’t happy to come back. That is why, organizations need...Read More
More and more enterprises are investing in CPaaS solutions to help deliver rich and engaging customer interactions, across all channels. Here’s how to build a watertight business case and win over internal stakeholders. Today’s customers are more critical, informed, and connected than ever before. And they expect you to deliver meaningful, joined-up interactions in the...Read More
