Cisco remains committed to providing an exceptional Microsoft Teams experience tailored to every customer’s unique preferences—whether your organization favors the rich Cisco Rooms experience with seamless Video Integration for Microsoft Teams (VIMT), or the comprehensive functionality offered by Microsoft Teams Rooms. This commitment drives ongoing innovation, resulting in significant advancements across both the Cisco Rooms...Read More
As a leading financial institution with an international remit, BBVA has exacting technology demands. The company employs approximately 6,000 people at its Ciudad BBVA headquarters complex in Madrid, with thousands more around the world. Connecting all these employees requires an advanced technology deployment. As it built out a new hybrid work culture following in the...Read More
Creating and delivering remarkable customer experiences (CX) with consistency is crucial to fostering strong relationships in today’s market, though many organizations struggle to keep pace with rising demands. Many of us know the frustration of reaching a dead end in customer service, with no option to reach an actual human representative. Traditional, rigid chatbots often...Read More
In the previous blogs we introduced the RTP format and how these packets are sent across real-world networks. However, when they are received it is not as simple as just feeding them into an appropriate decoder. In this blog entry, we will examine some key ways in which transmission can disorder packets, and some preprocessing...Read More
Local and regional branch offices are the frontline of your business and the face of your brand in the community. These offices face a unique challenge: they must quickly resolve customer issues and build strong relationships—all without dedicated contact center staff or tools. To redefine this experience, I’m excited to unveil Webex Calling Customer Assist....Read More
Without question, the contact center has become an integral part of the modern business. It’s where brands manage the customer experience—and through that, it’s how they compete in an increasingly consumer-first marketplace. Therefore, contact center technology is key to making the most of every customer interaction. The only problem? Not all contact center solutions are...Read More
How is your current physical security deployment doing? We consistently hear about cybersecurity threats looming in our increasingly digital spaces. Yet the breaches happening in our physical spaces—breaches that directly affect our people, places, and things—are just as prominent. In fact, 23% of chief security officers rate theft of company physical property as one of...Read More
In the world of music, “The Wrecking Crew” was an ensemble of talented yet uncredited musicians who shaped countless hits from the 1960s to the early 1970s. Despite their anonymity, their influence was immense, transforming the soundscape of popular music. Today, AI is positioned to have a similar transformative impact on the enterprise contact center,...Read More
AI is no longer a futuristic concept – it’s a game changer for businesses today. As businesses increasingly embrace AI, the results are clear: AI-driven solutions are transforming customer and employee experiences with faster service, improved collaboration, optimized workflows, and reduced costs. In a recent customer survey, Webex sought to understand how AI is reshaping...Read More
For more than a decade, the rhythm of how we work together has been the same: call, message, meet. This paradigm, a product of the convergence of workloads over IP, worked well for us—but also plateaued. We’ve had years of adding choices, channels, and devices, yet the underlying experience has been the same. The question...Read More
