At Cisco, I’m proud to be part of a team committed to creating solutions for every type of worker—across any workstyle, on any device. Central to this mission is designing experiences that are inclusive and accessible, ensuring everyone—not just the majority—can benefit fully from our technology. As a reflection of this mission, I’m excited to...Read More
Webex Contact Center introduces a refreshed interface with a clean, modern design aimed at improving usability while setting the stage for future innovations. Empowering Agents and Supervisors for Success Contact center agents and supervisors handle high volumes of complex customer interactions. To deliver exceptional service, they need quick access to information and tools that enable...Read More
Today’s customers engage with brands differently than ever before. They expect seamless, personalized experiences across every digital channel — chat, social media, SMS, email, and yes, even the traditional phone call. But if they do pick up the phone to call your customer service team, they expect more than just polite service. They expect you...Read More
When we launched Webex Wholesale three years ago, we set out to solve a fundamental challenge: how could we help service providers efficiently deliver world-class collaboration solutions to the millions of small and medium businesses that needed them? Today, as I reflect on our journey, the numbers tell a remarkable story of growth, innovation, and...Read More
Ever wondered how the sound quality in your meeting spaces could be fine-tuned to perfection? In today’s hybrid workplace, where clear and intelligible audio is paramount, Cisco’s Reverb Time feature in Control Hub offers a cutting-edge solution. Discover how this powerful tool helps you diagnose and optimize room acoustics, enhance collaboration, and create crystal-clear audio...Read More
Meeting the Moment in a Rapidly Changing Market The communications services industry is undergoing rapid transformation, fueled by AI, digitization, and the convergence of cloud and on-prem technologies. With these changes come heightened expectations from both customers and markets. Service providers have a unique opportunity to offer differentiated, outcome-based solutions tailored to specific industries. Customers...Read More
Maersk is a global integrated transport and logistics company operating in over 130 countries. Founded in 1904, this Danish company has over 100,000 employees worldwide, serving customers across diverse industries. With a strong focus on innovation and digital transformation, Maersk aims to deliver seamless end-to-end customer support while optimizing operations. Maersk is a longtime Cisco...Read More
Webex Suite was at the forefront of Cisco Live US in San Diego with purpose-built innovations, delivering exceptional experiences across eight workflows. From driving team collaboration to hosting global events, the Webex Suite is a powerhouse of resilience, intelligence, and simplicity, enabling organizations seamlessly connect, communicate, engage and get work done. At the core of...Read More
At events like Cisco Live 2025, the latest Cisco and Webex technologies are showcases throughout – from keynote highlights, to in-depth demos on the World of Solutions show floor. This year, Webex Customer Experience Solutions showed up in full force, demonstrating the value of our portfolio of Webex Contact Center, Webex AI Agent and Proactive...Read More
We are honored to have received a Customers’ Choice distinction for June 2025 in the Unified Communications as a Service on Gartner® Peer Insights based on reviews submitted for Webex Suite! This distinction is a recognition of vendors in this market based on feedback and ratings from 152 verified end users of our product as...Read More
