At Webex, we believe unforgettable customer experiences aren’t just built—they’re designed with intention, powered by innovation, and delivered with empathy. In today’s world of rising expectations, customers want more than support—they want to feel seen, heard, and valued before they even ask. And while this isn’t an easy task, some truly inspiring organizations are absolutely...Read More
In a universe, not so far away, Cisco stands apart. Last month we participated in the very first Omdia Universe: Smart Collaboration Devices study. This new study, led by Prachi Nema – Principal Analyst Unified Communication and Collaboration, Omdia – was a comprehensive evaluation of the major video conferencing and collaboration device manufacturers. We at...Read More
DB SCHENKER is one of the world’s largest logistics service providers, offering services such as land transport, air and ocean freight, and supply chain management. The company has 72,700 employees worldwide. The company operates across 1,850 locations in 140 countries, with 725 warehouses and counting. With its sprawling infrastructure across multiple regions globally, DB SCHENKER...Read More
Barton Health is a nonprofit health system spanning the California and Nevada border that provides high-quality, compassionate care to Lake Tahoe residents and the area’s visitors. Opened in 1963, Barton offers comprehensive healthcare services through a coordinated network of medical facilities, including a certified Level III Trauma Center. It also has a rural healthcare center...Read More
In the world of customer experience, every second matters. Agents juggle complex customer questions, while supervisors work behind the scenes to coach teams and ensure seamless experiences. At Webex, we believe that empowering both agents and supervisors with the right technology is key to delivering exceptional service — and that’s exactly what the Cisco AI...Read More
Cloud calling is a catalyst for business transformation—enabling unlimited scalability, operational agility, and AI-powered innovation. But for many enterprises, the journey to the cloud comes with a critical concern: the risk of downtime. Calling is mission critical, and even brief disruptions can have outsized business consequences. With over 25 years of experience in enterprise telephony,...Read More
A call center is vital to an organization’s relationship with its customers. For many businesses, it serves as the primary touchpoint for customer interactions. As such, optimizing your call center’s efficiency, accessibility, and reliability is critical to delivering exceptional customer experiences. However, modern customer service extends far beyond traditional phone calls. While the term “call...Read More
In this new blog series, we cover RTCP, the companion protocol to RTP. Each RTP stream should also have a parallel RTCP stream providing information about and control of that stream. Like RTP this is also a packet-based protocol, though its bandwidth tends to be much lower than the corresponding RTP stream, as it is not...Read More
In an era where digital transformation in healthcare is accelerating, ensuring the highest levels of security and privacy has never been more critical. Data security and protection, including the requirement to adhere to stringent compliance are the foundation for safeguarding sensitive communication and information. Here at Webex, we are committed to providing high level of...Read More
Few financial institutions have evolved so mightily as Umpqua Bank. Founded in 1953 with just six employees, the company quickly grew into one of the most prominent banks in the Pacific Northwest. Today, they have over $50 billion in assets and more than 350 locations across seven states, making Umpqua Bank the largest headquartered in the...Read More
