In an era where digital transformation is paramount, Uniting NSW.ACT, one of Australia’s largest not-for-profit organizations, is taking a monumental leap forward in enhancing its client support services. Webex is thrilled to announce a groundbreaking partnership with Uniting NSW.ACT and their trusted Cisco Partner, Optus, culminating in the official launch of ‘Jeanie,’ an advanced AI...Read More
At WebexOne 2025 in San Diego, a powerful vision emerged as the guiding principle for Cisco’s future in collaboration: Connected Intelligence. This isn’t just a concept; it’s our north star, representing a future where people, platforms, and AI seamlessly link to create communication experiences that are context-aware, adaptive, and profoundly human-centered. This exciting direction underscores...Read More
Webex AI Agent for Contact Center is redefining CX for internal and external customers. Every customer interaction is an opportunity to build trust—but for many organizations, traditional automation creates friction instead of resolution. Slow responses, rigid chatbots, and repetitive questions can leave both customers and agents frustrated. Webex AI Agent turns that frustration into flow....Read More
What does next-level customer experience really look – and sound – like? At WebexOne 2025, attendees didn’t just learn about the future of connected intelligence, they experienced it firsthand. Inside, the expo hall transformed into a hands-on playground where AI met imagination, technology met experience and every interaction showcased the art of connection. The Webex...Read More
Sutherland Global is a worldwide provider of business process and technology management services. It offers customers analytics-driven back-office and customer-facing solutions to support rapid innovation and scalable business transformation. The company prides itself on being a business process transformation company serving a wide range of industries, including healthcare, banking, communication, and technology. Sutherland Global had...Read More
In today’s fast-moving business world, putting customers first is more important than ever. And today’s CX organization leaders are expected to deliver seamless customer experiences while driving operational efficiency and measurable business outcomes. Yet, despite significant investments in contact center tools, many business leaders still find it challenging to identify the real drivers of customer...Read More
In today’s hyper-competitive business environment, customer experience (CX) is a key differentiator for organizations worldwide. Yet, long wait times in contact center queues remain a major source of customer frustration. Hearing “All agents are currently busy” often signals to customers that their time is undervalued, driving increased call abandonment and decreased satisfaction. In an age...Read More
Conagra Brands is one of North America’s leading branded food companies and combines a 100-year history of making quality food with agility and a relentless focus on collaboration and innovation. The company’s portfolio is continuously evolving to satisfy consumers’ ever-changing food preferences with brands like Birds Eye®, Duncan Hines®, Healthy Choice®, Marie Callender’s®, Reddi-wip®, Slim...Read More
At WebexOne San Diego, Cisco announced a major new milestone for customer experience (CX) in India: the expansion of Webex Contact Center services with dedicated local data centers in Mumbai and Chennai. As organizations across India and multinational corporations with a presence in the region accelerate their digital transformation journeys, the need for secure, high-performance,...Read More
At WebexOne 2025 in San Diego last week, Connected Intelligence took center stage—showing how data, AI, and human expertise come together to create seamless, adaptive customer experiences. Across every keynote, demo, and announcement, intelligence wasn’t confined to a single feature or product. It flowed across the entire customer journey—connecting agents, customers, and systems into one...Read More
