Earlier this year, we recognized the incredible achievements of 18 of our innovative Webex Customer Experience customers who are truly reshaping the landscape of CX within their organizations. Their dedication to pushing boundaries and embracing new technologies has set a high bar for excellence. Now, as we continue our journey of celebrating transformation, we’re thrilled to shift our focus and shine a well-deserved spotlight on 11 exceptional Cisco Partners who are instrumental in helping our customers achieve these groundbreaking CX transformations.
Our Cisco Partners are more than just collaborators; they are visionaries who consistently demonstrate creativity, think outside the box, and challenge industry norms. They are at the forefront of embracing cutting-edge technologies like AI, driving significant change and innovation within the customer experience space. Crucially, they achieve all of this by partnering seamlessly with Webex, turning their customers’ ambitious CX dreams into tangible realities.
Their impact has been celebrated on some of our biggest stages, from the high-energy at our flagship conference WebexOne…
to the vibrant Webex Awards Ceremony where their success was truly amplified…
It’s with immense pride that we take this moment to celebrate these thought leaders and innovators. Their commitment to excellence and their ability to leverage Webex solutions to create unparalleled customer journeys are truly inspiring.
We’re excited to delve deeper into their stories and showcase how they are transforming customer experience, setting new benchmarks for what’s possible, and exploring the innovative strategies they employ to deliver exceptional results.
Bucher + Suter
Bucher + Suter is a globally operating, decades-long Cisco CX partner helping enterprises modernize their customer communication technology with Webex and accelerate their move to cloud-native, AI-powered contact center operations. Built entirely around Cisco technology, Bucher + Suter delivers deep CRM integration expertise, so agents can manage voice and digital interactions in a single, unified workspace.
Through pioneering integrations between Webex Contact Center and Salesforce Voice, and with solutions like b+s Elevate and the integration of Webex Connect digital channels into Salesforce, Bucher + Suter enables seamless, data-driven customer engagement across every channel. With 600% year-over-year growth from FY24 to FY25 in its Cisco/Webex-based business, Bucher + Suter continues to shape the next generation of intelligent, integrated Webex Customer Experience solutions.
C1
At C1, customer experience (CX) transformation begins and ends with your business goals in mind. As a leader in secure, AI-powered solutions for collaboration, infrastructure, and cybersecurity, C1 stands out by making modernization practical, secure, and valuable from day one. Their advisory-led approach maps the customer journey and prioritizes outcomes, while managed services provide total care throughout the technology lifecycle—from strategic planning to proactive engineering. This ensures every tech decision not only reduces costs and risk but also accelerates value creation for their clients.
What sets C1 apart is their focus on delivering measurable business outcomes, not just technology. With over 6,000 customers—including 49% of the Fortune 100 and 35% of the Fortune 500—C1’s impact is far-reaching. Their team of 2,700+ employees holds more than 5,600 technical certifications and collaborates with 300+ trusted partners to deliver results that matter: better customer experiences, stronger business performance, and positive human impact.
CDW
CDW is taking a thoughtful approach to customer experience (CX) by combining AI-powered technologies with a focus on human empathy. As a multi-brand technology solutions provider, CDW works with organizations to modernize contact centers, automate repetitive workflows, and deliver seamless engagement across multiple channels. Their CX team is known for its technical expertise and for integrating automation tools—like virtual agents and conversational IVRs—in ways that support, rather than replace, live agents. This balance helps organizations achieve measurable improvements at every stage, from initial planning to ongoing management.
Organizations partnering with CDW have seen tangible results, such as deflecting 25–45% of calls and 20–35% of chats to self-service, and one nonprofit healthcare provider was able to automate over 40% of inbound calls within just three weeks. What truly sets CDW apart is its CX team—widely recognized as the most technically advanced integrator in the industry. CDW offers strategic consulting and large-scale implementations that help clients improve efficiency and customer satisfaction. The company’s approach demonstrates how combining new technology with a human touch can deliver real value across industries.
CX Advanced Solutions
CX Advanced Solutions (CXAS) is revolutionizing customer experience by making AI simple and actionable, positioning themselves at the bleeding edge of Cisco’s AI proficiency to help organizations identify where this technology delivers the most impact for their customers. What uniquely sets CXAS apart is their commitment to showing, not just telling, how AI and Cisco’s collaboration ecosystem can transform operations, offering live demos, hands-on bootcamps, and free Proof of Concepts tailored to specific customer goals, which impressively leads to 80% of participants moving forward after seeing the tangible benefits.
Their innovative AIM Tool dramatically accelerates data extraction and migration discovery, reducing timelines that can extend a year or longer to just minutes and saving customers significant costs often associated with data discovery. This forward-thinking approach, combined with a robust Supportability & Scalability model that reduces support tickets by 60% within 90 days, ensures reliable and stable CX solutions. Furthermore, their dedication to empowering customers through a digital wiki featuring over 1,100 self-service pages and a proven track record where 85% of customers expand their Cisco solutions within 18 months, underscores CXAS’s role as a true partner in unlocking the full potential of Cisco’s platform to enhance outcomes, reduce costs, and strengthen customer satisfaction.
Natilik
Natilik, a global technology solutions provider and long-standing Cisco partner, guides clients through complex digital transformation journeys with confidence. With over 25 years of experience, Natilik places customer experience at the heart of its approach, balancing operational efficiency with evolving end-user expectations. Acting as an extension of client teams, Natilik delivers consistent expertise and 24/7 technical support for tens of thousands of agents, and this commitment shows in their 140+ active clients and a world-class Net Promoter Score.
Their deep CX expertise and in-house DevOps capabilities enable bespoke integrations and AI-driven automation that intelligently connects experts with customers. These solutions extend beyond the contact center, supporting a client’s entire technology ecosystem with future-proof, outcome-focused strategies. Natilik’s clients see measurable CX improvements, including such examples as a 26% increase in First Contact Resolution and a 60% reduction in transferred calls – driving better containment, improved deflection, and higher ROI while creating exceptional experiences for both customers and agents.
Optus
For over 25 years, Optus has been a leader in customer experience (CX) transformation, delivering some of Australia’s most complex and innovative deployments across industries like finance, healthcare, education, government, and more. Their end-to-end lifecycle management approach covers everything from strategic consultancy to deployment, ongoing support, and continuous improvement, ensuring seamless and sustainable CX transformations. Backed by a team of 80+ specialists and a trusted partnership with Cisco, Optus supports more than 100,000 contact center agents nationwide and powers CX for major universities, healthcare providers, government bodies, and three of the big four banks in Australia. This breadth of expertise allows Optus to bring scalable solutions to contact centers ranging from 10 to several thousand agents.
What truly sets Optus apart is their commitment to innovation and personalized service. Their AI-powered, cloud-native platform—delivered as a service with 99.99% uptime—enables omnichannel routing, predictive analytics, auto-summarization, and intelligent routing for faster, more personalized customer interactions. Unique to Optus, clients benefit from a single-partner experience, integrating Cisco Webex with Optus Calling, observability, and enterprise-grade support for end-to-end accountability. Through ongoing innovation forums and bespoke consultancy, Optus helps organizations achieve up to a 30% reduction in customer service costs with AI-powered virtual assistants and ensures every engagement is tailored to real-world needs. By embedding themselves in clients’ success journeys and offering flexible, co-managed service models, Optus is redefining what it means to deliver exceptional, future-ready customer experience in Australia.
Presidio
Presidio is redefining the modern contact center by combining cutting-edge technology with a consultative, tailored approach that addresses both customer and employee experience. What sets Presidio apart is their dedicated trusted advisor model, supporting clients from strategic consultancy and implementation to ongoing day-to-day support. Their dual focus on both technology modernization and operational/process redesign ensures that transformation isn’t just a technical upgrade, but a holistic improvement in how organizations engage with their customers and empower their teams. Presidio helps clients analyze, prioritize, and roadmap improvements across self-service, omnichannel agent interactions, and supervisor operations—ensuring every touchpoint is optimized for seamless experiences.
At the forefront of CX transformation, Presidio leverages AI, machine learning, and automation to drive measurable results: AI deployments in over 200 contact centers have led to voice assistant containment rates increasing by up to 20% and cost-per-call reductions of around 35%. Their comprehensive lifecycle approach spans assessment, migration, enhancement, transformation, and ongoing improvement—guaranteeing end-to-end CX maturity. Presidio’s impact is seen across industries: a healthcare client achieved a 45% call containment rate using AI scheduling agents, while a state lottery saw a 24% drop in call handle times and a 19% IVR containment boost. By aligning contact center platforms with business goals and customizing solutions for sectors like healthcare, finance, and utilities, Presidio enables clients to improve satisfaction, lower costs, boost revenue, and ensure compliance—all while future-proofing their contact center operations for continued growth and agility.
Servion
Servion, a global systems integrator with over three decades of unparalleled expertise in customer experience (CX) transformation, stands at the forefront of helping iconic brands worldwide redefine their customer service. As a Cisco Gold Provider and Premier Integrator for over 20 years, Servion has executed more than 500 deployments, demonstrating deep contact center and collaboration expertise across the complete Webex CXaaS stack, including CCaaS, UCaaS, WFOaaS, CPaaS, and AIaaS. Their comprehensive expertise and strategic alliances with leading technology partners position them as a full-solution provider, demonstrating their innovative approach and commitment to designing, deploying, and optimizing impactful, complex solutions for their clients.
What truly sets Servion apart in transforming CX for their customers are unique offerings like JourneyWorCX and Engage360. JourneyWorCX leverages agentic AI and journey management to pinpoint high-impact customer journeys, unify signals across channels, and automate next-best actions, connecting seamlessly with Cisco/Webex platforms via APIs for fast time-to-value. This innovative approach helps clients like a leader in office supplies achieve remarkable results, including a +10 NPS point increase, +20% agent productivity, -25% abandoned calls, and -15% overall operating costs post-migration to Webex Contact Center 2.0 with Google CCAI. Furthermore, Engage360 acts as Servion’s always-on CX operations layer, providing global 24/7/365 omni-channel support, proactive optimization, and advisory services focused on outcomes. Their proven impact includes successfully migrating over 650 agents for a large medical imaging provider with 99.9% uptime and 35% improved agent productivity, solidifying Servion’s role in delivering measurable, transformative CX solutions.
TTEC Digital
TTEC Digital is a recognized leader in optimizing Customer Experience (CX), boasting over 40 years of experience innovating and building on the world’s leading CX technology platforms.What truly sets them apart and places them at the forefront of CX transformations is their unique, globally-integrated team, which combines deep knowledge of both source and destination platforms with specialized expertise in AI-enabled CX transformation and IP value realization. Their differentiated client engagement model delivers end-to-end value through a comprehensive, three-pronged approach: the strategic SandcastleCX solution, the efficient CXEdge implementation methodology, and the robust SurroundCX Managed Services, all infused with AI to maximize efficiency and deliver measurable outcomes. This holistic strategy has earned them industry recognition, including being named a leader for CXM Services in the Americas PEAK Matrix Assessment by Everest Group and a Strong Performer in Customer Analytics Service Provider Wave Assessment by Forrester.
TTEC Digital’s commitment to transforming CX for their customers is evident in the remarkable results they consistently achieve. For example, one client using their advanced AI capabilities achieved a 50% incremental sales improvement, a significant +19 NPS improvement, and a 33% faster agent task completion, demonstrating their ability to drive both revenue growth and operational efficiency. Furthermore, their solutions have generated substantial financial benefits, including millions in cost savings for many of their clients. With a portfolio of over 700 clients and an impressive +70 client NPS, TTEC Digital not only delivers innovative CX strategies and implementations but also ensures sustained success and continuous improvement, solidifying their position as a pivotal partner in the evolving landscape of customer experience.
Trace3
Trace3 is a premier technology solutions provider, uniquely positioned at the forefront of CX transformations by embodying the philosophy that “All Possibilities Live in Technology.” They empower executives and organizations with cutting-edge innovations, driving transcendent experiences through AI-powered CX solutions that include Agentic experiences, AI agents, chatbots, workflow automation, and unified desktops. What sets Trace3 apart is their distinctive consultative, business outcome-driven engagement model for Next Gen CX – a three-step process of Assess, Innovate, and Scale – which is expertly designed to minimize risk and accelerate value, particularly within highly complex industries like healthcare and financial services. Their ability to identify emerging trends and provide access to elite engineering and emerging tech from Silicon Valley ensures clients are always equipped with a competitive advantage.
This innovative approach translates into profound and measurable impact for their customers. Trace3’s AI-powered solutions are delivering clear results, with clients experiencing up to an 80% reduction in costs and as much as a 340% ROI. Specifically, these transformations often lead to 40% shorter handle times, 44% faster resolutions, 45% less call time, and a 35% improvement in quality. Beyond operational efficiencies, their solutions significantly enhance customer satisfaction, yielding 20% higher CSAT scores and 15% better customer retention on average. As an end-to-end solution provider with over 20 years of experience, Trace3 leverages its expertise in data, security, cloud, and AI to not only build modern infrastructure but also to drive continuous innovation and business value realization for a loyal, long-term clientele.
WWT
World Wide Technology (WWT) is a pivotal Cisco Partner, driving significant CX transformations across complex sectors like the public sector, healthcare, financial services, and utilities. They are at the forefront of these changes by expertly leveraging Webex Contact Center and advanced AI tools to redefine how organizations interact with their constituents and customers. For instance, WWT collaborated with a state Department of Labor to implement Webex Contact Center, resulting in a remarkable 40% reduction in caller wait time and over 25% decrease in agents’ handle time, fundamentally transforming both the agent and constituent experience. Their unique approach includes a robust Adoption Services program, which enabled them to train over 3,000 agents and supervisors in under three months for government agencies migrating to the Webex platform, ensuring seamless transitions without disruption to critical patient or citizen support.
WWT’s innovative use of AI is a key differentiator, delivering substantial and measurable impact. By implementing Webex AI tools for agent assist and automated call summarization, they have projected an impressive 3-year savings of $7.5 million by reducing call time by 12% and call wrap-up time by 60%. In healthcare, their deployment of natural language menus has cut interactive voice response handle time and reduced agent time by over 60 seconds. Furthermore, for a financial services client, WWT utilized native generative AI to capture caller intent and enable automated call summarization, yielding a measured 180% return on investment and projecting $3.5 million in savings over three years by reducing call wrap-up time by 47 seconds per call. These examples underscore WWT’s ability to resolve high call volume issues, embrace complex compliance requirements, and deliver tangible financial and operational benefits, solidifying their position as a leader in next-generation CX solutions.
The Power of Partnership: Shaping the Future of CX Together
As we reflect on the incredible work showcased by these 11 exceptional Cisco Partners, a clear picture emerges: the future of Customer Experience is being built on a foundation of innovation, deep expertise, and strategic partnership. Each partner uniquely leverages Webex Contact Center and cutting-edge AI to deliver profound, measurable impact. Their collective efforts are not just enhancing operational efficiency and reducing costs, but are fundamentally elevating customer and agent experiences, proving that when visionary partners align with powerful technology, the possibilities for CX transformation are truly limitless. We are proud to stand alongside these leaders, celebrating their success and anticipating the continued evolution of customer engagement they will drive within the Webex ecosystem.
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