Cloud calling enables businesses to modernize communications, reduce costs, and unlock the latest AI-powered innovations. Nowhere is this more critical than in India, a key market for calling and contact centers, where local enterprises and multinational organizations are driving rapid transformation. To meet this demand, I’m thrilled to announce that we’ve expanded Webex Calling in India with a fully regulated offer delivered through two local data centers, offering flexible deployment and PSTN options, as well as immediate access to our AI-powered innovations.
Navigating the Complexities of Cloud Calling in India
Delivering cloud calling in India can be challenging due to stringent telecommunications regulations. These frameworks are designed to safeguard security, ensure compliance, and maintain the integrity of the market—but they also present unique challenges for businesses seeking to modernize communications. From licensing restrictions and mandatory customer verification to rules around data localization and the national numbering plan, organizations must navigate a tightly controlled regulatory environment.
Additional requirements—such as the absence of number portability, the need for OSP certification for telecom-related services, and policies preventing toll bypass—further highlight the intricacy of operating in India’s telecom landscape. Cisco’s expansion of Webex Calling has been built with these considerations in mind, delivering the flexibility of the cloud while meeting the highest standards of compliance, security, and reliability.
Continuous Webex Calling Evolution in India
Cisco has made continuous investments to expand the reach of Webex Calling in India, adapting the service to meet the needs of both local enterprises and multinational organizations operating in the country. Key milestones include:
- April 2022 – Cisco launched Webex Calling services in India for multinational organizations, delivered from global data centers with Local Gateway (LGW)-based PSTN connectivity and toll bypass support.
- October 2022 – Established our first data center in Mumbai.
- May 2024 – Introduced Webex Calling by Tata Communications, enabling cloud PSTN for businesses headquartered in India.
- February 2025 – Launched Internet Telephony Numbers in India in partnership with Tata Communications.
Webex Calling Fully Regulated Offer in India Now Available
Today, I’m excited to announce Cisco has expanded its presence in India with a fully regulated Webex Calling offer hosted in data centers in Mumbai and Chennai that meet India’s Telecom Regulatory Requirements. This offer enables both Webex Calling and Webex Calling Customer Assist solutions to deliver:
- Flexible deployment options with Local Gateway or Cloud PSTN from Certified Calling Providers.
- Full regulatory compliance and local data storage for call recordings, voicemail, call detail records, and audit logs.
- Immediate access to our AI-powered Webex Calling innovations.
For organizations with a presence in India, the expansion of Webex Calling delivers powerful new benefits. Businesses can keep their existing numbers by using the same provider for cloud PSTN as they were using on premises, while lowering infrastructure costs, simplify deployments with Cloud PSTN to be delivered through Cloud Connect partners Airtel, Tata Communications, and Tata Tele Business Services, and experience stronger reliability and lower latency through dedicated local data centers. At the same time, they can maintain enterprise-grade control, security, and compliance at every step—ensuring a modern, scalable, and fully compliant calling experience.
Looking Ahead: Webex Contact Center Coming in 2026
In Q2 2026, Cisco plans to launch Webex Contact Center in India, hosted in those same local data centers. This next-gen platform brings:
- AI-powered agents and assistants
- Seamless integration across channels like email, WhatsApp, and SMS with Webex Connect
- Real-time transcription, local audio recording, and secure storage
- Advanced workforce optimization and CRM connectors
With Webex Connect, businesses will be able to engage customers proactively across digital channels, blending automation with human empathy to deliver smarter, more personalized customer experiences.
Modernize communications with Webex Calling
The expansion of Webex Calling in India is a major step forward—delivering flexible deployment, full regulatory compliance, and AI-powered innovation through local data centers. We’ll continue this momentum with the launch of Webex Contact Center in India in 2026, delivering more tools designed to elevate the customer experience.
Learn more about Webex Calling at WebexOne India 2025 on November 18, 2025. Register here.
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