WebexOne 2025 just wrapped up after four incredible days in San Diego. Attendees joined training sessions, breakout discussions, live demos, and keynotes that gave a glimpse into the future of collaboration and calling. The Calling team unveiled all-new innovations for every deployment model—from new AI-powered capabilities in the cloud, to ongoing innovation on premises, to hybrid services that bridge the gap between premises and cloud. Here’s a recap of everything we announced.
Webex Calling Momentum
Today, Webex Calling powers more than 18 million users across 195+ markets worldwide. Our customer base spans every industry, from finance and healthcare to retail, manufacturing, government, and defense—demonstrating the flexibility, security, and scale of our platform.
We’ve also led by example: Cisco itself successfully migrated over 84,000 employees to Webex Calling. In addition, we supported one of the world’s largest retailers in moving more than 1.4 million users across 4,600+ locations to Webex Calling, showcasing our platform’s ability to handle deployments at massive scale and 99.999% availability.
AI Innovations coming to Webex Calling
We’re continuing to raise the bar for cloud calling by embedding AI into every stage of the customer journey. These innovations are designed to make every call more efficient, every interaction more seamless, and every customer engagement more rewarding.
We recently launched live captions and translations in 14 languages to connect our calling users around the world. Additionally, at WebexOne 2025, we introduced five powerful new capabilities:
- Caller Intent – gives employees insight into why customers are calling based on previous conversations, so calls are more productive from the start.
- Suggested Responses – equips employees with real-time talking points powered by your knowledge base, enabling them to deliver accurate, valuable insights to every caller.
- Topic Analytics – provide visibility into why customers contact your business, so business owners can get insights into trends, problems, their root causes, and improve outcomes.
- Speech to Speech translation – delivers both live audio translation and on-screen transcripts in a Webex Call or Meeting —while preserving your authentic voice and tone.
- Microsoft Teams integration – we’re continuing to expand our integration across the Webex Suite, including the ability to share AI-generated call summaries in Microsoft Copilot.
These features complement AI Receptionist for Webex Calling and Webex Calling Customer Assist and give businesses a complete selection of tools to manage customer interactions more efficiently, resolve staffing challenges, and free employees to focus on the moments that matter most. They’re offered through a new Premium AI Assistant license that’s available for any Webex Calling user.
Expanded Webex Calling Global Availability
Today, Webex Calling is available in more than 195 markets worldwide, an industry leading global footprint. Collectively, these regions represent over 95% of global GDP, ensuring that wherever business is happening, Webex Calling is available.
We’ve continued to expand our presence in India for both domestic organizations and multi-national corporations. In 2022, we launched support for Webex Calling with Local Gateway in India and in 2024, we expanded our offer with cloud PSTN delivered through Webex Calling by Tata Communications.
Cisco is further expanding Webex Calling’s presence in India with dedicated data centers in Mumbai and Chennai. This offering includes Webex Calling and Webex Calling Customer Assist, with Webex Contact Center to follow next year. The expansion enables both India-headquartered organizations and multinational corporations with branch offices in the country to strengthen their cloud collaboration capabilities—delivering flexibility, security, and compliance with local telecom regulations while improving the overall user experience.
The solution is hosted in two local data centers and supports the in-country storage of call recordings, voicemail, call detail records (CDRs), and audit/syslogs, meeting India’s strict regulatory and compliance requirements. Customers in India can connect via Local Gateway or Cloud Connect for Webex Calling, supported by trusted partners Airtel, Tata Communications, and Tata Teleservices Limited.
We’re also excited to announce that AT&T Business is the first Certified Calling Provider for Webex Calling for Government, our FedRAMP Authorized version of Webex Calling. This partnership provides U.S. government customers with the flexibility to simplify deployments and reduce premises infrastructure with cloud PSTN from AT&T Business.
Enhanced Webex Calling Security
Calling is often used for sensitive and mission-critical communications, which makes security paramount. Webex Calling is built on a platform protected end-to-end by Cisco’s world-class security, giving organizations the confidence that every interaction is safeguarded.
At WebexOne, we also announced new partnerships that further strengthen this foundation.
- Mutare brings industry-leading anti-spam protection to stop nuisance and fraudulent calls before they reach users.
- Pindrop delivers deepfake detection to combat the growing risks of voice and video call fraud.
Together, these partnerships make Webex Calling even more secure, intelligent, and trustworthy.
Cisco UCM – Ongoing Innovation for the Market-Leading Premises Platform
Cisco Unified Communications Manager (UCM) remains the trusted choice for over 30 million users worldwide across mission-critical industries including finance, healthcare, retail, and government. Cisco’s commitment to UCM is unwavering – since version 15, we’ve delivered 125+ portfolio enhancements, 300+ security updates, and 10+ new certifications.
And we’re not stopping there. With a roadmap that extends more than a decade into the future including Cisco UCM version 16, customers can count on Cisco to continue investing in UCM.
We also announced expanded hypervisor flexibility through our partnership with Nutanix. Coming soon, UCM will support the Nutanix AHV hypervisor—giving customers more flexibility with their premises calling deployments.
Webex Calling Hybrid – AI that Bridges Premises and Cloud
Cisco powers more than 50 million calling users worldwide across both cloud and on-premises platforms. Until now, organizations often had to make a tough choice: the control of premises-based deployments or the pace of innovation in the cloud.
With Webex Calling Hybrid, businesses can extend AI-powered cloud innovation by trunking Cisco UCM or other on-premises PBXs to Webex Calling and third-party integrations—enabling them to keep users on-premises while seamlessly leveraging advanced cloud services.
This industry-first breakthrough unites premises and cloud into a seamless, future-ready calling experience. Now, UCM and BroadWorks customers can unlock powerful new Webex Calling capabilities, including AI Receptionist, Customer Assist, cloud-based management through Control Hub, and cloud PSTN connectivity, all while continuing to leverage their existing on-premises infrastructure. It’s the simplest way to modernize calling without compromising the control, reliability, and security UCM has always delivered—with even more powerful features on the horizon.
Expanding Desk Phone Innovation – 9800 Series Welcomes the New 9811
Cisco is expanding the Desk Phone 9800 Series with the new Desk Phone 9811 — delivering essential calling in a streamlined, reliable design. Built with 77% post-consumer recycled materials, it’s the most sustainable model in the series.
For Webex Calling users, the 9800 Series introduces in-call transcription and an enhanced multi-trigger Action button for fast access to critical functions like emergency calls, security alerts, paging, and announcements. Deployment is seamless with Cisco’s Phone Adoption Guide for quick onboarding.
Powered by AI-driven clarity from HD Voice and the Webex AI Codec — and with upcoming capabilities like real-time captions and translations — the 9800 Series adapts to any workspace and supports both Cisco UCM and Webex Calling for maximum flexibility now and in the future.
Control Hub – Unmatched, AI-powered Manageability and Control
- Control Hub is our single-pane of glass administration console for the Webex Suite, Cisco UCM, and Cisco Devices. Earlier this year we’ve unveiled expanded integrations with other Cisco solutions, including ThousandEyes, Meraki, and Cisco Spaces – giving organizations unmatched visibility and control into the network and physical office space. Already available – AI Assistant, available throughout Control Hub, to make it easier for administrators to find what they’re looking for.
At WebexOne 2025, we demoed new AI-powered tools for Control Hub, including:
- AI Canvas, a generative UI for shared, intelligent workspace that brings real-time telemetry, AI insights, and team collaboration into one view.
- AI Reports, which give administrations the ability to query Control Hub with natural language to generate reports and proactively identify issues. Currently in Beta.
- Webex Compliance Hub, a complete portfolio of compliance, data governance, information protection, and risk management tools for the Webex Suite, powered by our partner Theta Lake.
We also announce other capabilities, including troubleshooting enhancements, feature templates, local gateway alerts, dynamic device settings, and more.
Looking Ahead
WebexOne 2025 showcased how Cisco is redefining the future of calling—whether in the cloud, on premises, or with hybrid solutions that bring the best of both worlds together. From AI-powered innovations that make every interaction smarter, to expanded global availability and security, to ongoing investment in Cisco UCM and new device experiences, our goal is simple: deliver the most flexible, secure, and intelligent calling platform in the industry.
As businesses adapt to new ways of working, Cisco is committed to providing the tools they need to stay connected, resilient, and ready for what’s next. The innovations we announced at WebexOne 2025 are just the beginning—we’re excited to continue this journey with our customers and partners worldwide.
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