If there’s one thing we’ve heard time and again from IT and business leaders, it’s this: the most valuable insights come from honest conversations with peers tackling the same challenges as you are.
Last year’s in-person Industry Roundtables at the hybrid WebexOne event drew an exceptional crowd and sparked discussions that continued long after the event. This year, we’re building on that momentum—inviting leaders from healthcare, retail, government, financial services, and travel to join a broader exchange of ideas and innovations.
Haven’t registered yet? Don’t miss your chance! Join us in San Diego. Register now 
Exploring opportunities and best practices across industries.
Each roundtable zeroes in on the unique challenges and opportunities facing different sectors—bringing together leaders who know the realities of their industries and are eager to share what’s working (and what isn’t):
- Healthcare: The healthcare sector is under immense pressure to deliver better outcomes with fewer resources. Hospital systems and health networks are rethinking patient access, integrating contact center innovation, and leveraging technology to improve care delivery and build operational resilience.
- Financial Services: Trust and security remain top priorities in financial services. Leaders are tackling the challenge of secure, relationship-driven communication while building integrated platforms that scale for both advisors and clients—without sacrificing compliance or personalization.
- Government: Public sector organizations are redefining how they work and serve. Technology teams are modernizing hybrid work, upgrading citizen service delivery, and navigating the complex realities of compliance and adoption at every level of government.
- Retail & Travel: Customer expectations have never been higher in retail and travel. Industry experts are pioneering new models for guest engagement, building loyalty, and delivering omnichannel, personalized experiences. At the same time, organizations are transforming team collaboration, accelerating decision-making, and streamlining operations to stay ahead of fast-changing consumer demands.
No matter which roundtable you join, you can expect a candid, solutions-focused conversation designed to go beyond surface-level insights. Every session delivers:
- Candid stories: Hear what’s actually working, where organizations have adapted, and the lessons learned from scaling new tools, channels, and workflows.
- Emerging trends: Explore hot topics like AI-powered automation, proactive support, and quality measurement—insights that transcend industries.
- Engagement strategies: Learn how organizations blend technology with human connection to deliver experiences that are efficient, flexible, and meaningful—whether for patients, customers, citizens, or employees.
- Interactive dialogue: Every session is designed for peer learning, giving you the chance to share your challenges, ask questions, and connect with others on similar journeys.
Roundtable agenda at a glance.
Industry Roundtables at WebexOne 2025 are happening throughout the conference, with in-person sessions in San Diego. Here’s what’s on the agenda:
Modern healthcare: Elevating patient experience, workforce empowerment, and care delivery
Sept 30 | 12:45 – 2:00 PM PT and Oct 1 | 10:45 AM – 11:50 AM PT
Discover how healthcare leaders are enhancing patient engagement with AI-driven insights, empowering clinicians with flexible work models, and streamlining operations through intelligent automation.
Next-gen financial services: Balancing innovation, compliance, and customer trust
Sept 30 | 2:15 – 3:30 PM PT
Explore strategies for delivering seamless client experiences while meeting the highest standards for compliance, security, and responsible innovation.
Omnichannel and operational excellence to empower employees and elevate customer journeys
Sept 30 | 3:45 – 5:00 PM PT
Hear how retail and travel leaders are creating loyalty through personalized, data-driven experiences while transforming operations to meet rapidly changing consumer expectations.
Secure, resilient platforms to empower employees and drive citizen-centric outcomes
Oct 1 | 12:00 – 1:05 PM PT
Learn how government organizations are modernizing digital platforms to deliver trusted, accessible, and seamless services for citizens and employees alike.
Each session includes a panel Q&A with Webex customers—3–4 from each industry—sharing their first-hand experiences. Explore the full speaker lineup here.
The value of joining the conversation.
At each Industry Roundtable, you’ll hear directly from Webex customers who are facing the same challenges you are—sharing practical lessons and strategies you can bring back to your own organization.
These small-group sessions give you the space to ask tough questions, whether about adoption hurdles, vendor relationships, or scaling new tools. Just as importantly, they create opportunities to build lasting connections. By swapping stories and comparing approaches with your peers, you’ll leave with not only fresh ideas, but also a network of contacts that extends well beyond the event itself.
Don’t miss your chance to be part of these conversations shaping the future of work and engagement. Haven’t registered yet? Join us in San Diego—or online from anywhere in the world. Register today to secure your seat, and if you’ve already registered, be sure to add the Industry Roundtables to your agenda in the WebexOne 25 app—now live.
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