In today’s AI-powered, experience-driven marketplace, staying ahead of the curve means more than keeping up with technology—it means understanding how to apply it to drive real business outcomes. For CX leaders, WebexOne 2025 offers a front-row seat to the future of customer experience. With hands-on technical training, breakout sessions led by industry leaders, and a focus on practical implementation, this year’s CX agenda is packed with insights that go beyond the buzzwords.
Whether you’re transforming your contact center, scaling AI across touchpoints, or looking to prove the ROI of your CX strategy, WebexOne is where strategy meets execution. Here’s a deeper look at what you’ll learn—and the kinds of sessions that will help you put those lessons into action.
Scaling AI without the headaches.
Implementing AI doesn’t have to be complicated—but it does have to be thoughtful. Whether you’re just starting to explore AI or ready to embed it into your contact center strategy, WebexOne gives you a playbook for doing it right. You’ll learn how to build and train AI agents, connect them to digital flows, and orchestrate proactive engagement at scale.
Featured sessions:
- From Zero to AI: Building Your Webex AI Agent from Scratch – Learn how to set up and customize AI agents in a step-by-step, hands-on lab.
- The AI-First Mindset: How to Build an Intelligent Front Door – Discover how to resolve customer inquiries before they ever reach a human.
- Revolutionizing Customer Experience with Webex AI Agent – Dive deep into the capabilities of autonomous and task-oriented bots.
Modernizing the contact center—your way.
As customer expectations rise, so does the pressure on contact centers to deliver faster, smarter, and more connected experiences. But transformation doesn’t happen overnight—and it doesn’t look the same for every organization. At WebexOne, you’ll learn how to modernize on your own terms, whether that means a full cloud migration, a hybrid model, or simply improving your current setup with AI and automation.
Featured sessions:
- Modernizing Your On-Prem Contact Center – Discover how to blend cloud innovation with the reliability of your existing systems.
- Roles-Based Access Control for Webex Contact Center – Learn how to manage permissions across departments in complex environments.
- How to Integrate Webex Contact Center with Your CRM – Explore native integrations with Salesforce, ServiceNow, and Dynamics.
Orchestrating connected omnichannel journeys.
Your customers don’t see channels—they see one brand. That’s why CX leaders are focused on creating seamless, connected journeys across voice, chat, email, and digital messaging. WebexOne shows you how to use data and automation to design those experiences with precision, orchestrate them across touchpoints, and ensure every customer interaction feels consistent and relevant.
Featured sessions:
- Smarter Journeys Start Here: Customer Journey Data Services + Webex Contact Center – Learn how to unify interaction data and activate real-time insights.
- Flow Like a Pro: Hands-On with Webex Connect – Get step-by-step guidance on building automated customer flows across channels.
- Building Connected Journeys for Frictionless CX – Explore how to eliminate silos and connect every touchpoint into a unified experience.
Empowering agents and supervisors with the right tools—AI included.
While automation continues to evolve, your people remain at the heart of the customer experience. The question isn’t how to replace them—but how to support them. At WebexOne, you’ll explore how AI and digital tools can reduce effort, elevate performance, and enable both agents and supervisors to focus on what matters most: solving problems, building relationships, and improving outcomes.
From intelligent agent assist to customizable desktops and real-time analytics for supervisors, the agenda dives into how technology and humans can thrive together—not in competition, but in collaboration.
Featured sessions:
- Hands-On AI in Action with Webex Contact Center – Use AI to enhance self-service, empower agents, and personalize customer journeys.
- Empowering Agents with Custom Desktop Experiences – Learn how to build tailored UIs to simplify the agent experience.
- Driving Digital to Human Engagement – See how to transition smoothly from self-service to live support with full context intact.
- Winning with AI and Humans Coexisting in CX – Strike the right balance between AI-powered and AI-assisted service across the customer journey.
Proving ROI and driving measurable outcomes.
At the end of the day, great CX needs to drive great results. From cost savings to customer retention, WebexOne will help you identify the right metrics to track, build business cases for innovation, and connect the dots between experience and impact. You’ll also learn how to get more from your data and avoid common pitfalls during implementation.
Featured sessions:
- Unlock Exceptional Value and ROI with Webex AI Agent – See real examples of how AI accelerates outcomes and improves satisfaction.
- Cisco Contact Center + Splunk: How to Get Real-Time Data Insights – Learn to visualize data from your contact center to surface opportunities.
- Your Practical Guide to Troubleshooting for Webex Contact Center – Equip yourself with techniques to fix issues before they impact customers.
Evolving beyond the status quo with CX + AI.
WebexOne isn’t just about solving today’s CX challenges—it’s about preparing for what’s next. As AI shifts from emerging technology to essential infrastructure, CX leaders have the opportunity to move beyond legacy approaches to deliver experiences that are smarter, faster, and more human.
Featured session:
- CX + AI: Evolving Beyond the Status Quo – Explore how Webex helps deliver anticipatory, personalized, and emotionally attuned experiences at every touchpoint.
Why this year’s WebexOne is a must for CX leaders.
More than a conference, WebexOne is your CX strategy lab. You’ll leave with new skills, new connections, and a clearer vision for what’s next. Whether you’re an IT leader, a customer experience strategist, or just curious about learning how to elevate CX for your organization, there’s value in every session—because every session is designed to help move your CX strategy forward.
And with in-depth technical training, breakout panels, and expert-led labs, there’s no shortage of ways to turn inspiration into action.
Register now for WebexOne 2025 →
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