Cisco Systems is excited to announce we are the ONLY collaboration vendor to have been recognized as a Customers’ Choice vendor for 2025 in three distinct markets on Gartner® Peer Insights
: Contact Center as a Service, Unified Communications as a Service, and Meeting Solutions, based on reviews of Webex Contact Center and Webex Suite for UCaaS and Meeting Solutions. Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
- Cisco Systems reviewers of Webex Contact Center gave us a 4.7 out of 5, with 96% saying they would recommend our product, based on 113 reviews as of Jan 2025.
- Cisco Systems reviewers of Webex Suite for Unified Communications as a Service gave us a 4.5 out of 5 overall, and gave us 4.5 or higher ratings in various categories, including product capabilities, deployment, support and sales experience. This feedback is based on 152 reviews as of Mar 2025.
- Cisco Systems reviewers of Webex Meeting Solutions gave us a 4.6 out of 5, with 92% saying they would recommend our product, based on 218 reviews as of Apr 2025.
This distinction is in addition to the 2024 Customers Choice recognition Cisco Systems received for Communications Platform as a Service. Reviewers of Webex Connect gave us a 4.4 out of 5, with 88% saying they would recommend our product, based on 113 reviews as of Sep 2024.
Everyone here at Cisco Systems is particularly honored to receive this distinction, since it comes from customers — the people we’re here to serve.
Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction. Vendors in this quadrant received strong ratings for overall experience, product capabilities, and service & support relative to the market. This is a good indicator for satisfaction with the vendor’s products in this market.
Webex takes great pride in the innovations we bring to the market, but what truly inspires us is the purpose behind them: solving real-world challenges and unlocking new possibilities for our customers. Hear directly from our reviewers as they share their experiences in their own words:
“The best thing about this great platform is its ambient noise reduction which allows me to have a great communication even when I’m in the office or streets. I use it daily and I like how it works pretty well and smoothly. I like the ease with which you can have calls in your company without having to have a switch installed in your organization.”
– Webex Suite for UCaaS reviewer: Production Officer, Consumer Goods
“Webex Suite is a truly reliable solution that has been improving collaboration at our workplace. This comprehensive communication and collaboration system is all our business needs to improve our productivity. I am impressed by Webex Suite’s intuitive interface and simple to understand features.”
– Webex Suite for UCaaS reviewer: Direction Manager, Services (non-Government)
“Webex Contact Center has revolutionized the way we can connect with patients and serve their needs, individually and es a whole. Our population is predominantly immigrants looking for healthcare with little or no insurance. We had a very low customer satisfaction score around trying to reach us and get appointments, information, test results. Now we are able to efficiently help get our patients to a live person who can help them with exactly what they need in moments. Contact Center gives us so many options for reporting and tracking the customer experience that we can now be proactive in making a better experience and getting our patients the care they need.”
– Webex Contact Center reviewer: Director of IT, Healthcare and Biotech industry
“This is a powerful tool to have, especially if you deal with a huge number of customers. What captured my attention in this product is its range of features for enhanced customer interactions. It is a multi-channel support service which allows agents to communicate through social media, chats, voice and email. In addition, it has real-time and historical analytics that enables insightful data analysis which is crucial for organization decision making. It also has an interactive voice response (IVR) that guides the callers to ensure that they do not get confused at all. Further, it provides an excellent and seamless virtual assistance service which is very user-friendly. Another excellent feature is its support for integrations to different CRM platforms for efficient access to customer data. Its use has resulted in improved employee experience due to elimination of communication silos as one does not require multiple systems to be assisted…”
– Webex Contact Center reviewer: Software Developer, Construction industry
“It’s an amazing tool to manage organization wide audio, video conferencing and streaming requirements. We’ve been using Webex for almost 2years now and users got used to it very quickly without spending much time on training. End-to-end encryption feature provides confidence to end users to share data securely. Meeting recordings are very easy to maintain and can be reviewed later as on need basis as it’s integrated with confluence and upload recording links directly to confluence page.”
– Webex Meetings reviewer: Senior Network Solution Engineer, Banking industry
“I have been a user of Cisco Webex Suite for quite a long time now. It is a complete feature-packed suite that provides an all-in-one enterprise meeting solution. You just need to name a service and it is available in this suite like meetings and information sharing via audio, video, chat, screen sharing, polling etc. Another thing to mention is that Cisco’s Webex Suite has taken great care of accessibility and inclusivity. This has made collaboration a true ease for people of all abilities and backgrounds. With its AI and automation capabilities, it has truly raised the bar, allowing enterprises to meet their goals.”
– Webex Meetings reviewer: Software Developer, Software industry
To learn more about this distinction, or to read the reviews written about our products by the IT professionals who use them, please see the Contact Center as a Service, Unified Communications as a Service, and Meeting Solutions pages on Gartner Peer Insights.
To all of our customers who submitted reviews, thank you! Your feedback helps us create better products to fit your needs, and we look forward to earning the trust and confidence reflected in this distinction.
The Gartner Peer Insights Customers’ Choice Badge, Gartner®, and Peer Insights are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer InsightsTM content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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