The future of work and collaboration is being reimagined faster than ever, driven by the transformative power of AI, hybrid work models, and changing customer expectations. For business and IT leaders, staying ahead of the curve isn’t just an advantage—it’s a necessity.
That’s where WebexOne 2025 comes in.
This year’s premier event is packed with industry-leading insights, hands-on technical training, and inspiring keynotes designed to help you unlock the full potential of AI and Webex solutions. Whether you’re focused on customer experience (CX), employee experience (EX), IT innovation, or partner success, WebexOne is your ultimate destination for transformation.
Four days of innovation and inspiration.
Join us in beautiful San Diego, CA, from September 28 to October 1, for four days of groundbreaking sessions, exclusive networking opportunities, and immersive learning experiences.
This year’s agenda features:
- Tailored tracks for CX, EX, IT, and partners.
- Expert-led sessions exploring real-world AI applications.
- Hands-on training labs and technical classes with the ability to earn Cisco Continuing Education credits (available with a Conference Pass + Training ticket).
- Quick takes for fast insights on hot topics.
- Inspiring keynotes from visionary leaders.
With the agenda builder launching in September on the WebexOne mobile app, you’ll be able to customize your schedule to maximize your experience.
What you’ll gain at WebexOne 2025.
From enhancing CX journeys with AI-powered tools to empowering employees with smarter collaboration workflows, WebexOne delivers the knowledge, tools, and connections you need to make an immediate impact. Here’s what you can look forward to:
1. Transform the customer experience (CX).
Delivering exceptional customer experiences is no longer optional—it’s essential. WebexOne will show you how to leverage AI-powered tools, data insights, and omnichannel strategies to create seamless, personalized customer journeys.
Agenda highlights:
- CX + AI: Evolving beyond the status quo.
- Winning with AI and humans coexisting in CX.
- Building connected journeys for frictionless customer experiences.
Hands-on training opportunities:
- Smarter CX starts here: AI-powered experiences in Webex Contact Center.
- Enhance your contact center with Webex: A developer’s introduction to APIs and automation.
- Your ultimate deep dive into Webex Contact Center.
- Cisco Contact Center + Splunk: How to get real-time data insights.
2. Elevate the employee experience (EX).
Empowered employees drive innovation and performance. WebexOne will showcase how AI can enhance collaboration, simplify workflows, and transform workplaces into hubs of creativity and connection.
Agenda highlights:
- Future-proofing workplaces: Vision, roadmap, and real-world transformations.
- Experience matters: A vision for employee productivity with AI-powered collaboration.
- Webex Calling: AI-powered, mission-critical communication for any deployment.
Hands-on training opportunities:
- Best practices for cinematic meetings with Cisco devices.
- Webex Calling: Deep dive into the latest features and enhancements.
- Cisco Desk Phone 9800 Series: From seamless deployment to effortless management.
- Design smarter spaces: Mastering video rooms with Cisco experts.
- Maximizing the value of the Webex Suite for healthcare and education, retail and finance.
3. Optimize IT with AI-powered innovation.
IT leaders are the architects of digital transformation. WebexOne will help you streamline operations, enhance security, and deliver exceptional system performance—all with AI at the core.
Agenda highlights:
- Control Hub: The only dashboard you’ll need to manage it all.
- The intelligent admin: Boost your efficiency with Cisco AI Assistant.
- Built-in, not bolted-on: How Cisco sets the bar for secure collaboration.
Hands-on training opportunities:
- AI-powered admin workflows with Control Hub.
- AI by design: From responsible AI to real-world innovation.
- Dr. Jekyll and Mr. AI: When good models go bad.
4. Maximize partner success.
Webex partners will gain access to exclusive insights and opportunities to grow their revenue, expertise, and customer relationships.
Agenda highlights:
- Art of the possible: Devices demo edition.
- Beyond the features: Technical selling of Webex with the power of personas.
- Expanding your service offerings with AI-powered customer assist for BroadWorks.
Hands-on training opportunities:
- Conquer the greenfield: Capturing new logos with Webex.
- How AI agents can redefine travel: Your virtual companion awaits!
5. Unparalleled Technical Training
WebexOne 2025 offers the most robust technical training program yet. With a Conference Pass + Training ticket, you’ll gain access to:
- Intermediate and expert-level classes and labs tailored to your role.
- Training topics such as AI-driven collaboration, Webex Calling enhancements, troubleshooting tools, and developer APIs.
- Hands-on labs for guided product tours. Plus this year we’ve expanded the capacity of our most popular labs.
- The ability to earn Cisco Continuing Education credits.
Agenda highlights:
- From zero to AI: Building your Webex AI Agent from scratch.
- Smarter journeys start here: Customer Journey Data Service + Webex Contact Center.
- Troubleshooting Webex Meetings: Logging, metrics, and ThousandEyes analytics.
The perfect venue: San Diego, CA.
This year, WebexOne comes to the Marriott Marquis San Diego Marina in sunny San Diego, California, where the stunning waterfront views and vibrant cityscape set the stage for an unforgettable event.
The venue offers:
- Ample networking opportunities in a relaxed, inspiring atmosphere.
- A chance to recharge between sessions with scenic walks, delicious dining, and nearby attractions.
- A beautiful backdrop for learning, collaboration, and connection.
WebexOne 2025: where innovation meets action.
WebexOne isn’t just an event—it’s an opportunity to reimagine the way your organization communicates, collaborates, and innovates in the age of AI.
With a packed agenda, hands-on training, and the chance to connect with industry leaders, this is your moment to gain the insights and tools needed to succeed.
The post 4 days that will transform your business: the WebexOne agenda is … appeared first on Webex Blog.