What’s New in Webex Control Hub: Cisco Live 2025 Highlights

At Cisco Live 2025, we announced a series of powerful enhancements to Webex Control Hub—all designed to make managing collaboration environments smarter, more scalable, and more intuitive. From AI-driven insights and expanded role-based access control to advanced troubleshooting, and device management, these new capabilities help IT teams reduce complexity, accelerate deployment, and deliver a more consistent user experience across the Webex platform.

Manageability

Webex is transforming enterprise manageability with smarter, more efficient tools in Control Hub. From AI-powered automation to advanced role-based access control, we’re helping IT teams simplify administration, improve visibility, and scale securely.

Artificial Intelligence

Control Hub serves as the central interface for managing critical AI capabilities across the Webex Suite and Webex Contact Center. But beyond enabling AI for Webex users, we’re integrating artificial intelligence directly into the administrative experience—automating routine tasks, improving access to critical information, and accelerating issue resolution. These enhancements reduce manual effort and support more efficient, data-driven decision-making for IT teams.

Key AI-powered features include:

  • Smart search enables admins to instantly find the right settings or content based on their search history and contextual information—no digging through menus required. Search results include an AI-generated overview: if the search matches a setting or a specific term, a brief description is shown, with the option to explore with AI Assistant to learn more or recommend follow up questions answerable through the AI Assistant.
  • AI-powered reports make it easier for administrators to interact with Control Hub data and create reports with actionable insights. Admins can ask questions using natural language to get clear answers without manually downloading reports.

Ongoing innovation with Role based access control (RBAC)

Last quarter, we introduced a custom role builder for Role-Based Access Control (RBAC) in the Webex Control Hub beta program, which gives organizations a more secure and scalable way to manage administrative responsibilities. At Cisco Live 2025, we expanded on this foundation with upcoming enhancements:

  • Additional Custom Role Permissions – We’re expanding upon the custom role builder permissions announced last year. Permissions for reports, analytics, troubleshooting, and messaging will become available soon. Create roles tailored to your organization’s policies and needs, with granular permissions that go beyond the default templates. Whether you want to limit access to analytics, license management, or feature configurations, the new builder gives you complete control.
  • Partner Administration – We announced additional role-based access for partners, empowering trusted partners to take a more active role in customer management. We’ll be delivering partner-based role-based access flexibility in the second half of this calendar year.

Together, these enhancements deliver a more flexible, precise, and scalable approach to managing access across the Webex platform—giving IT teams and partners the tools they need to manage securely and efficiently at any scale.

Enhancing Usability in Webex Control Hub

We’re making Webex Control Hub more intuitive and customizable to give administrators a user experience that fits their workflow. We announced a newly redesigned Control Hub overview page, which lets you tailor your landing experience by adding key performance indicators (KPIs) and configuring the dashboard to highlight what matters most to your organization.

Managing Webex Calling is also easier than ever with a brand-new Calling landing page that surfaces key usage insights, new feature updates, and quick access to essential tools—all in one place.

Lastly, we’re introducing a unified PSTN experience that centralizes PSTN and routing connectivity across all Webex services, including Contact Center, Cloud Connected PSTN, and Local Gateway—with future relevance for Meetings and Webex Connect. This unified approach streamlines PSTN management and extends flexibility across your entire collaboration stack.

Smarter, End-to-End Troubleshooting with Control Hub

Troubleshooting in Webex Control Hub will be getting a major upgrade—delivering deeper visibility and faster diagnostics across the entire collaboration and network stack.

With the new Cisco + Meraki integration, IT teams can now view full call paths that include Meraki infrastructure details. Key wireless KPIs like access point connectivity, signal strength, latency, and data rates are available for each call, with detailed device data (AP name, model, LAN IP, etc.) presented in an intuitive graphical format. This seamless visibility between networking and collaboration environments is a unique Cisco advantage—and a strong cross-sell opportunity for organizations standardizing on Cisco and Meraki.

We’re also expanding visibility and diagnostic capabilities with powerful new tools designed to give IT deeper insights and faster resolution across the entire call experience:

  • Call failure codes now include in-depth signaling-level information to speed up root cause identification.
  • Call sequencing (coming soon) will track each leg of a call, including transfers and forwards, helping you pinpoint where issues occur in complex call flows.
  • Media quality analytics are expanding to support third-party devices and Cisco DECT phones (coming soon), giving you a more complete picture of audio and video performance across your environment.

Together, these enhancements make Control Hub a one-stop troubleshooting powerhouse—streamlining support and improving the end-user experience.

Smarter Device Management and Seamless Hot Desking

Managing devices across a hybrid workspace is more complex than ever—but Webex is making it simpler, more consistent, and more intelligent. We’re introducing a range of enhancements to device management, provisioning, and hot desking that give IT teams greater control and users a more personalized, seamless experience.

Unified Device Management

We’ve redesigned how device settings are managed across RoomOS, PhoneOS, MPP, and DECT architectures, delivering a consistent configuration experience regardless of device type. With this new interface, Webex Control Hub will expose and support the top most-used device settings directly—no more custom code or logging into local interfaces. Whether it’s changing a background image on a desk phone or configuring features on a video device, it can all be done natively in Control Hub. We’ve also enhanced support for DECT devices, third-party hardware, and firmware/channel management to ensure a fully integrated experience.

Flexible Hot Desking and Personalization

Control Hub now supports the ability to configure pin-based hot desking. You no longer need the Webex App or browser to establish a Hot Desk session. In addition, hot desking in Webex will soon support expanded user profiles. When a user reserves a hot desk, their personalized configuration—including speed dials, shared lines, and call queue settings—is automatically applied to the device. This enables a consistent, policy-driven user experience across supported endpoints, whether on-site or remote.

Device Model Lifecycle Tracking

We’re excited to introduce several new and upcoming features in Control Hub designed to make managing your collaboration environments smarter and more efficient. Lifecycle Management is now available, giving IT admins a clear view of every step in the lifecycle of RoomOS and Microsoft Teams Rooms (MTR) devices—from End of Sale through End of Life. With direct access to relevant documentation and recommended actions at each stage, organizations can plan ahead, minimize disruption, and ensure smooth transitions across their device portfolio.

Streamline your collaboration device troubleshooting and provisioning

Also available today, Proactive Workspace Issue Ranking brings attention to the rooms that need it most, helping IT teams prioritize and address the most critical issues before they impact users—no more walking the halls to find problem areas. Additionally, admins can now remotely access RoomOS devices, allowing secure, instant management and troubleshooting of rooms without dispatching an engineer onsite. And coming soon, Zero Touch Provisioning will dramatically reduce the cost and complexity of onboarding, refreshing, and scaling device deployments—ideal for large or distributed environments.

Streamline configuration with Feature Templates

Webex Control Hub now includes Calling Feature Templates, designed to streamline the provisioning and management of calling services at scale. These templates allow IT administrators to standardize how calling features are configured across users and locations—reducing manual setup and ensuring consistency.

With an updated calling license provisioning (coming soon), admins can automatically assign the appropriate calling licenses during user onboarding, based on predefined templates. Bulk onboarding will be dramatically improved through default location assignments and automatic extension provisioning.

Our templates enable organizations to improve operational efficiency, reduce errors, and accelerate deployment—while maintaining full control and flexibility in their calling environments.

Transform administration with Control Hub

The updates announced at Cisco Live 2025 reinforce Webex Control Hub’s role as a comprehensive, enterprise-grade platform for managing collaboration at scale. With expanded AI capabilities, deeper administrative controls, enhanced troubleshooting, and simplified provisioning, Control Hub is built to meet the evolving needs of modern IT environments.

To get an early peek into our Control Hub innovations, register for the Webex Beta Program at gobeta.webex.com. To Learn more about how these capabilities can support your organization, contact your Cisco representative or reach out to our sales team today.

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