In today’s digital-first world, every customer interaction—whether through chat, voice, social, or web—leaves behind or creates valuable data. The challenge isn’t collecting the data; it’s connecting it. Disparate systems and fragmented data often prevent organizations from understanding the full story behind each customer’s journey. Webex Customer Journey Data Services (CJDS) bridges that gap as a...Read More
Most modern contact centers today are leveraging some form of artificial intelligence (AI) to increase automation, cut costs, and deliver better customer experiences. One of the most common implementations is through AI agents or chatbots, providing customer self-service with the goal to reduce the cost per interaction and limit human agent involvement to situations where it’s mostly needed. These intelligent bots can handle routine inquiries across a wide range...Read More
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