In today’s fast-paced world, connecting with your customers effectively is more crucial than ever. Whether it’s for sales, support, or important notifications, reaching the right person at the right time can make all the difference. That’s where Webex Campaign Management for Webex Contact Center, now generally available, comes in. This native outbound dialer is purpose-built...Read More
When you’re running a contact center, the right tools aren’t just helpful—they’re essential. Webex Workforce Optimization (WFO) is here to make workforce management (WFM) and quality management (QM) simple, efficient, and scalable, no matter your team’s size or goals. Whether you’re just getting started or ready for advanced features, Webex WFO has a solution for...Read More
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