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November 24, 2021

Part 2: India contact centers ready themselves for a surge in demand in the age of hybrid work

In India, Business Process Outsourcing (BPO) is one of the fastest-growing segments. Like any other industry, the BPO sector has been hugely affected by the pandemic but also shown extraordinary resilience during this time. In this 2-part blog series, Jamie Romanin shares his perspectives on the unique opportunity presented to the India BPO sector through innovation...
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What’s new in RoomOS – November

This month we are releasing two new features. One is to alert you that your network connection problems might be causing issues on your meeting video and audio, and the other is about creating custom functionalities for your devices using Webex Assistant skills! Bad network quality indicator “Your video stream is breaking up there!” Sound...
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