Day

November 17, 2021

Part 1: India contact centers ready themselves for a surge in demand in the age of hybrid work

In India, Business Process Outsourcing (BPO) is one of the fastest-growing segments. Like any other industry, the BPO sector has been hugely affected by the pandemic but also shown extraordinary resilience during this time.  In this 2-part blog series, Jamie Romanin shares his perspectives on the unique opportunity presented to the India BPO sector through innovation...
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India contact centers ready themselves for a surge in demand in the age of hybrid work

In India, Business Process Outsourcing (BPO) is one of the fastest-growing segments. Like any other industry, the BPO sector has been hugely affected by the pandemic but also shown extraordinary resilience during this time.  In this 2-part blog series, Jamie Romanin shares his perspectives on the unique opportunity presented to the India BPO sector through innovation...
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Team collaboration in 2022: Why it’s important and 4 ways to improve it

Collaboration has always been foundational to a team’s success. But now that we’ve entered the era of hybrid work, there are new obstacles to consider when it comes to team collaboration. It’s one of the biggest challenges facing organizations today. But it’s not only a question of technology. Sure, solving audio problems and troubleshooting network...
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Announcing the 2021 Webex Customer award winners

One of the best parts of our WebexOne 2021 conference was the participation from our customers – 30 customers joined us to tell their innovation stories that happen with Webex! As you’ve surely seen, Webex customers understand the importance of empowering inclusive collaboration and embracing hybrid work as they continue to deliver incredible customer experiences....
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Redesigning room collaboration with Webex Board Pro

Work has changed. People are hesitant to go back to the office or have long business trips for short meetings. Most meetings are expected to involve remote participants as people have realized that they can reach the whole world with video collaboration. To have meaningful collaboration, distributed teams need to capture and share ideas on...
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